Solutions Engineer

Diligent is a leader in governance, risk, and compliance (GRC) SaaS solutions, and they are seeking a Solutions Engineer to partner with Sales in helping organizations understand their platform. The role involves leading pre-sales activities, designing solutions, and engaging with customers to address compliance challenges.

Responsibilities

• Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world compliance challenges
• Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement
• Engage confidently with stakeholders across Legal, Ethics & Compliance, Governance, Risk & Audit teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed
• Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure
• Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs
• Design and present solution architectures that align with customer objectives and regulatory environments
• Articulate the cross-platform value of the Diligent One Platform and how it supports integrated Governance, Risk and Compliance (GRC) programs
• Collaborate with Product teams by capturing and relaying customer and domain feedback on product enhancements
• Independently run structured discovery sessions for your own opportunities, mapping requirements to Diligent solutions, defining POC/sandbox success criteria, and ensuring proposed solutions are implementation-ready, with guidance from senior SEs where needed
• Co-lead selected marketing initiatives such as webinars, industry events, and thought-leadership content
• Apply a solid working knowledge of compliance and governance concepts in customer discussions to frame challenges and guide solution design, with mentorship from senior SEs as you deepen your expertise
• Maintain working familiarity with key regulatory and industry frameworks such as GDPR/CCPA, SOC 2, ISO, NIST, EU Directives (Whistleblower, AI, etc.), ABAC/AML, LkSG, as well as other relevant industry regulations
• Build knowledge of core compliance functions, including Ethics & Compliance Programs, Policy & Training, Third-Party Risk Management, and Entity & Subsidiary Management
• Maintain a strong working understanding of the Diligent platform, including core workflows, configuration options, reporting, and common integrations
• Configure and maintain demo and sandbox environments, ensuring they reflect current product capabilities and common customer use cases
• Confidently whiteboard end-to-end solution flows, data movements, and high-level architectures with both business and technical audiences, engaging senior SEs for deeper architectural or cross-pillar discussions

Skills

• 1–3 years of experience in Ethics & Compliance, GRC, Legal (Corporate Compliance), or a related field, either in a customer-facing role or within industry
• Experience working with SaaS solutions, including demonstrated experience independently delivering demos or evaluations for at least one solution area, or a strong track record of quickly ramping on new SaaS platforms
• Strong presentation and communication skills, with the ability to simplify complex topics for non-technical audiences
• Comfortable partnering with Sales and contributing to commercial outcomes as part of a broader account team
• Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge, with a growth mindset and openness to coaching and feedback

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs

Company Overview