Solutions Consultant

The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.

But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse’s foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It’s an exciting time to become a key member of our growing team.

Cayuse is seeking a Solutions Consultant to serve as a trusted advisor and subject matter expert throughout the sales process. This role partners closely with Account Executives to understand customer business challenges, participate in discovery conversations, deliver tailored solution demonstrations, and help research organizations modernize their research administration, compliance, and animal research operations.

The ideal candidate has experience working within higher education, academic medical centers, healthcare systems, research institutions, or research-focused software environments and can effectively connect customer challenges to business outcomes.

This position is highly consultative and requires strong presentation skills, business process knowledge, and the ability to engage stakeholders ranging from operational users to executive leadership.

Responsibilities

Discovery & Solution Design

Partner with Account Executives to understand customer goals, workflows, challenges, and strategic initiatives

Lead and participate in discovery sessions to identify business requirements and opportunities

Translate customer requirements into tailored solution recommendations

Develop solution strategies that align Cayuse capabilities with customer priorities

Product Demonstrations

Deliver compelling and tailored demonstrations of Cayuse products and solutions.

Customize demo environments to reflect customer use cases and business processes

Present to diverse audiences including:

Research Administrators

Compliance Offices

Sponsored Programs Offices

IRB, IACUC, IBC, and COI Administrators

Research Leadership

Executive Stakeholders

Articulate business value, operational efficiencies, compliance benefits, and ROI

Sales Partnership

Serve as the primary subject matter expert during the sales cycle

Participate in account planning activities including stakeholder mapping, competitive analysis, whitespace identification, and executive engagement strategies.

Assist Account Executives in developing multi-threaded engagement plans within strategic accounts.

Support strategic account planning and deal progression

Assist with responses to RFPs, RFIs, security reviews, and technical evaluations

Participate in competitive positioning and objection handling

Support customer expansion, modernization, and retention initiatives

Product & Market Expertise

Maintain expertise across the Cayuse Research Suite

Stay current on research administration trends, regulatory changes, and industry best practices

Provide market feedback to Product Management and Leadership

Contribute to sales enablement and knowledge-sharing initiatives

Industry Relationships & Network Development

Leverage existing professional relationships within higher education, academic medical centers, healthcare systems, and research institutions to identify opportunities, facilitate introductions, and support business development efforts.

Maintain and expand a network of research administration, compliance, sponsored programs, and research operations professionals.

Participate in industry organizations, conferences, presentations, user groups, and networking events to build market awareness and strengthen customer relationships.

Develop and maintain relationships with key influencers and decision-makers across the research administration ecosystem.

Thought Leadership

Develop reusable demonstration assets, discovery guides, competitive intelligence, and sales enablement content.

Serve as a thought leader internally and externally through webinars, conference presentations, customer panels, and industry events.

Qualifications

Bachelor's degree or equivalent experience

5+ years of experience in one or more of the following:

Research Administration

Sponsored Programs Administration

IRB Administration

IACUC Administration

Clinical Research Administration

Research Compliance

Pre-Sales / Solutions Consulting

Research Administration Software

Strong presentation and communication skills

Experience conducting customer-facing meetings and demonstrations

Ability to understand and communicate complex business processes

Strong organizational and project management skills

Ability to manage multiple priorities in a fast-paced environment

Willingness to travel up to 40%

Existing professional network within research administration, sponsored programs, compliance, clinical research, or academic medical center communities strongly preferred.

Active participation in organizations such as NCURA, SRAI, PRIM&R, AURP, HCCA, AALAS, or similar professional associations.

Experience working with one or more of the following:

Higher Education Research Administration/Healthcare / Academic Medical Centers

Sponsored Programs

Pre-Award Services

Post-Award Administration

Research Compliance

IRB Administration

IACUC Administration

IBC Administration

COI Administration

Research Development

Clinical Research Administration

Research Operations

Research Finance

Academic Medical Center Research Programs

Consulting Experience

SaaS Solutions Consulting

Business Process Consulting

Implementation Consulting

Change Management

Research Administration Software

Performance Expectations

Product Expertise

Achieve certification on assigned Cayuse products within established onboarding timelines

Demonstrate proficiency in presenting multiple modules across the Cayuse platform

Continuously expand product and industry knowledge

Performance Engagement

Support an average of 4–6 demonstrations per week

Participate in discovery and strategy sessions for assigned opportunities

Deliver tailored demonstrations aligned to customer requirements

Deliver demo preparation materials within established timelines

Maintain accurate opportunity notes, discovery findings, and demo requirements in CRM

Sales Impact

Contribute to opportunity progression and overall win rates

Effectively communicate business value and differentiation

Support expansion and cross-sell opportunities within existing customers

Support attainment of team win-rate goals

Contribute to pipeline creation through referrals, industry networking, conference participation, and customer introductions

Professional Development

Participate in ongoing enablement and training activities

Seek feedback and continuously improve presentation, discovery, and consulting skills

Contribute to team knowledge sharing and best practices

Benefits

Competitive Medical Benefits (PPO + HSA available)

Vision, Dental, Short-Term Disability fully covered by Cayuse

Unlimited PTO + Holidays + Flexible Work Schedule

Remote Work Stipend

Equal Paid Parental Leave

401k with Employer Matching

Quarterly Wellness Reimbursement

Remote Work Environment, supporting the Ultimate Employee Experience

Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.

Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We’re proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.