Solar Performance Associate/Specialist, Residential

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.What you'll do
• Diagnose performance alerts related to solar systems during their first 30 days and take appropriate troubleshooting actions
• Support escalated cases and work internally to drive them to resolution
• Learn, execute, and help implement improvements for existing and new processes
• Work collaboratively with internal Residential Operations teams, including Portfolio Operations Managers, Field Service, Customer and Technical Support Teams, and Client Success Managers
• This role is primarily internal-facing, with occasional interactions with external customers, clients and manufacturersWho you are
• Highly responsive and organized
• Keen attention to detail and accuracy
• Takes ownership of resolving issues to completion
• Works autonomously with minimal oversight
• Comfortable working with large data setsExperience for Associate role
• High Priority
• 6 months+ of solar industry experience or 2 years of IT or troubleshooting experience
• Must be respectful and possess stellar communication skills
• Preferred but not required
• Comfortable working cross-functionally with different departments
• CRM experience such as Zendesk or Salesforce Service CloudExperience for Specialist role
• High Priority Associate level, plus:
• 2 years of solar technical experience and deep knowledge of solar components
• Track record of identifying opportunities to improve processes
• Track record of working cross-functionally with different departments
• Preferred but not required
• CRM experience such as Zendesk or Salesforce Service CloudWork-life at Omnidian
• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative workspace in the heart of downtown Seattle
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, thoughtful PTO, paid sabbatical leave, 401k administration
• We offer a competitive total compensation package that includes a bonus and equity for every employee
• We are dog lovers and our offices and many of our events are dog-friendly
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trustGrow with us
• Since we mentor and invest in our employees and prioritize them for positions, joining this team gives you the chance to grow with us.
• Check out our Instagram reels to see a few career journey examples, including the hiring manager for this team.
• Here are the three roles in the Systems Onboarding career track:
• Solar Performance Associate
• Solar Performance Specialist
• Senior Solar Performance Specialist