Social Commerce Specialist / Manager, TikTok Shop Ops

SuperOrdinary is a dynamic growth partner and marketplace expert, connecting exciting consumer brands with creators and consumers worldwide. The Social Commerce Specialist / Manager will be responsible for the day-to-day execution across social commerce channels, driving brand growth and managing creator operations.

Responsibilities

• Own day-to-day execution across the TikTok Shop backend, including campaign setup, shop management and monitoring, product setup, sampling workflows in-system, content tracking, and GMV delivery
• Manage creator outreach and communication, maintain ongoing creator relationships, and coordinate affiliate and paid collaboration programs from sourcing, briefing through posting
• Track key metrics (GMV, traffic, conversion, CTR, CTOR, content volume, etc.), conduct funnel analysis, and surface insights to improve performance
• Executing assortment launches, promotions, pricing updates, and campaign registrations in close collaboration with the Brand Lead
• Work with ads, creative, operations, and external partners to ensure smooth execution and alignment across initiatives
• Maintain accurate performance reporting, trackers, and internal documentation; support weekly and monthly reporting for internal teams and brand partners
• Help monitor inventory status, shop health, product listings, and campaign readiness; proactively flag risks or issues
• Oversee VA execution related to creator communication, sample management, data entry, and operational support; ensure accuracy and timeliness

Skills

• 1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, e-commerce operations, or digital marketing (level based on scope and ownership)
• Hands-on experience with TikTok Shop strongly preferred
• Comfortable working with performance data, spreadsheets, and dashboards; able to translate data into actionable insights
• Highly organized with strong attention to detail; able to manage multiple brands, campaigns, and timelines simultaneously
• Understanding of creator workflows, affiliate mechanics, and content-driven commerce dynamics
• Strong written and verbal communication skills; able to coordinate effectively with internal teams, creators, and brand partners
• Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment
• Willingness to learn across both analytical/operational and creative/creator-facing workstreams as business needs evolve
• Experience with other platforms (Amazon, Shopify, DTC, marketplaces) is a plus

Benefits

• Flexible PTO
• Paid holidays
• Paid sick leave
• 401K plan
• Outstanding medical, dental, and vision insurance
• Hybrid Work Environment
• Bi-weekly team lunches
• A kitchen stocked with snacks

Company Overview