Site Reliability Engineer

Job Summary

As a Site Reliability Engineer, you will play a critical role in ensuring the availability and performance of our customer-facing platform. You will work closely with DevOps, DBA, and Development teams to provision and maintain infrastructure, deploy and monitor our applications, and automate workflows. Your contributions will have a direct impact on customer satisfaction and overall user experience.

Responsibilities and Deliverables

Manage, monitor, and maintain highly available systems (Windows and Linux)

Analyze metrics and trends to ensure performance and rapid scalability.

Address routine service requests while identifying ways to automate and simplify.

Create infrastructure as code using Terraform, ARM Templates, Cloud Formation.

Maintain data backups and disaster recovery plans.

Adhere to security best practices through all stages of the software development lifecycle

Follow and champion ITIL best practices and standards.

Organizational Alignment

Reports to the Senior SRE Manager

This role involves close collaboration with DevOps, DBA, and security teams.

Technical Proficiencies

Hands-on experience with AWS is a must-have.

Proficiency analyzing application, IIS, system, security logs, and CloudTrail events.

Experience with CI/CD tools such as Jenkins and GitHub Actions

Experience maintaining and administering Windows, Linux, and Kubernetes.

Experience in automation using scripting languages such as PowerShell, Bash, or Python.

Good understanding of networking concepts (VPC, subnet, private link, peering).

Familiarity with configuration management using Ansible, Azure Automation or similar.

Familiarity with observability tools such as New Relic, AppDynamics, or DataDog.

Experience

3+ years of experience in SRE or System Administration role.

Demonstrated ability building and supporting high availability Windows/Linux servers.

2+ years of experience working with cloud technologies including AWS, Azure.

Comfortable using Scrum, Kanban, or Lean methodologies.

Education

Bachelor’s Degree or College Diploma in Computer Science, Information Systems, or equivalent experience.