ServiceNow Developer (Mid-Level)

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role :

Location: Sydney (Parramatta preferred) or Remote

Contract Duration: Initial 3 months with possible 3-month extension

Start Date: Late June

Engagement Type: Contract

Number of Roles: 2

Overview

We are seeking a skilled and motivated ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. This role focuses on enhancing platform capabilities, supporting ITSM and related modules, and delivering scalable, maintainable, and high-performing solutions.

Key Responsibilities

Design, develop, and configure ServiceNow applications and modules including ITSM, ITOM, HRSD, or other relevant capabilities

Build and customise:

Forms, workflows, catalog items, and UI components

Business rules, client scripts, UI policies, and integrations

Develop and maintain server-side and client-side scripts to extend platform functionality

Configure automation, notifications, and service request workflows

Ensure solutions align with out-of-the-box capabilities, best practices, and upgrade-safe design

Support platform operations and BAU activities, including:

Troubleshooting incidents and defects

Performing root cause analysis

Resolving performance issues

Participate in ServiceNow upgrades and releases, including testing and impact assessments

Collaborate with stakeholders to:

Gather and refine requirements

Translate business needs into technical solutions

Maintain clear technical documentation, including design, configuration, and support processes

Ensure adherence to security, access control, and governance standards

Skills & Experience Required

Technical Skills

Strong hands-on experience with ServiceNow development and configuration

Experience with:

JavaScript, Glide APIs

REST/SOAP integrations

Workflow Editor / Flow Designer

Service Catalog and scripting

Exposure to ServiceNow modules such as ITSM, ITOM, HRSD, or CMDB

Understanding of role-based access control and platform security

Experience with integration tools and APIs

Platform & Process Knowledge

Solid understanding of ITIL processes (Incident, Change, Problem, Request)

Experience supporting platform operations, releases, and upgrades

Knowledge of data modelling, CMDB, or service configuration (desirable)

Soft Skills

Strong analytical and troubleshooting skills

Effective stakeholder engagement and communication

Ability to work independently and as part of a team

Strong documentation and knowledge-sharing capability

Security Requirement

Must hold or be eligible for baseline security clearance

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD)

Experience working in enterprise or highly regulated environments

Exposure to Agile delivery methodologies

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in class reward and recognition programs flexible work, volunteering leave and more.
We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact [email protected] for a copy of our Frequently Asked Questions to assist with the recruitment journey. For all other general inquiries, please contact [email protected]

If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles - PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).