Serviceability Engineer - Software & AI

Siemens Healthineers is a leader in medical technology, pioneering breakthroughs in healthcare. The role of Serviceability Engineer involves advancing the digital transformation of complex medical imaging equipment by bridging mechanical engineering and modern software solutions, focusing on AI-driven automation and augmented reality.

Responsibilities

• Collaborate with hardware subject matter experts and data scientists to design, write, and deploy automated workflow/diagnostics scripts and self-healing algorithms that will be utilized in servicing MI equipment
• Develop secure, reliable APIs and communication protocols to link on-premise imaging equipment with cloud-based AI orchestrators and spatial computing interfaces (AR/VR headsets)
• Analyze existing text-based service manuals and diagnostic trees, converting manual troubleshooting steps into executable code and automated workflows
• Act as the software liaison within a hardware-centric team, translating software architecture concepts to mechanical engineers and interpreting machine physics into algorithmic logic
• Participate actively in cross-functional projects & delivering assigned service features
• Demonstrate a strong commitment to service quality by actively participating in decision-making processes and prioritizing customer needs throughout all project phases

Skills

• A recent Bachelor's or Master's degree in Computer Science, Robotics, Software Engineering, Mechatronics, or a closely related technical discipline
• Strong, demonstrable experience writing clean, production-ready code in Python and C++
• A solid conceptual understanding of Machine Learning frameworks (PyTorch, TensorFlow), Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and Reinforcement Learning
• Experience with version control, API development, and basic familiarity with cloud architecture (Azure or AWS) and containerization

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Company Overview

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