Service Operations Representative

Berkshire Hathaway GUARD Insurance Companies is a nationwide Property & Casualty insurer backed by Berkshire Hathaway, offering supportive leadership and opportunities for career growth. The Service Operations Representative will support underwriting by managing endorsement requests and ensuring customer satisfaction through effective communication and analytical skills.

Responsibilities

• Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business
• Handle endorsement requests from partner agents and clients that come through our proprietary workflow system for 1 or 2 lines of business
• Utilize company underwriting directives to review and process changes on in force commercial lines policies
• Attend ongoing underwriting and service operations trainings to stay informed and ensure compliance
• Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests

Skills

• High school diploma or equivalent required
• Proven experience in customer service, preferably with insurance or underwriting environments
• Strong attention to detail and ability to interpret and apply underwriting criteria accurately
• Excellent written and verbal communication skills, with the ability to explain context information clearly
• Demonstrated problem solving skills and sound judgement making
• Ability to de-escalate high pressure situations and determine if further escalation is necessary
• Comfortable working independently and collaboratively within a team
• Bachelor's degree preferred

Benefits

• Medical, dental & vision starting day one
• 401(k)
• Tuition reimbursement
• Longevity bonuses

Company Overview