Service Engineer: Early in Profession Opportunity

Microsoft Digital builds and manages critical products and services at Microsoft, focusing on innovation and transformation. As a Service Engineer, you will support third-party enterprise platforms and services, contributing to process automation and operational efficiency through AI integration.

Responsibilities

• Provide Tier 2/3 support: You will handle user issues, troubleshoot access problems, investigate authentication failures, and escalate complex problems appropriately
• Learn platform architecture: You will understand how SSO works, how multi-org federation is configured, and how to debug issues across integration boundaries
• Build automation with AI: You will use agentic workflows to automate repetitive support workflows—turn tickets into runbooks, runbooks into code
• Document and share knowledge: You will create clear documentation, build internal knowledge bases, and help users self-serve when possible
• Partner with engineering: You will work alongside senior engineers to understand platform changes, test new features, and provide operational feedback
• Grow technical depth: You will learn authentication protocols (SAML, OIDC), API troubleshooting, log analysis, and monitoring practices
• Support multiple platforms: You will handle inquiries across our portfolio of enterprise SaaS tools, learning common operational patterns

Skills

• Bachelor's Degree or Trade Certification in Computer Science, Information Technology, or related field OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
• Experience supporting enterprise platform ecosystems, exposure to platforms like ServiceNow, Power Platform, Salesforce, or similar
• Python or scripting experience for building automation
• Experience managing vendor relationships and escalations
• Previous work in a federated or multi-org environment

Company Overview

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