Service Desk Associate

Hutchinson and Bloodgood LLP is a well-established firm with over 100 years in the industry, serving clients locally and globally. The Service Desk Associate provides end-user IT support to team members across all offices, working closely with the IT team to maintain a stable computing environment.

Responsibilities

• Assist all team members with daily operation of applications and systems leveraging existing ticketing and remote support platforms
• Assist Watsonville team members with workstation and peripheral operation such as troubleshooting docking stations, conference room equipment, mobile devices, etc
• Maintain accurate detailed ticket notes to assist in improving internal documentation and processes
• Escalate issues to senior IT resources as-needed
• Escalate issues to vendor support with appropriate documentation and follow-up
• Stay abreast of key vendor application and support news, release, notes, status pages, etc
• Assist other IT team members with tasks requiring a physical presence in the Watsonville server room such as UPS battery replacement, power shutdowns, equipment move/replace/retirement
• Participate in IT projects such as application deployments, system implementations, routine maintenance activities, and creating end-user training
• Work independently with a minimum of supervision
• Follow all policies and procedures established by H&B

Skills

• Minimum 1 year practical IT experience, preferred background working with high-touch end-users in a professional environment
• Comfort troubleshooting Windows 10/11 desktops, wireless networks, and basic M365 tasks such as sign-ins, password resets, MFA enrollment, etc
• Experience participating in application implementation and training projects
• Strong problem-solving and analytical skills
• High level of enthusiasm to work collaboratively in a team environment to meet and exceed expectations for internal and external clients
• Ability to work independently and is self-motivated to complete tasks and assignments with a minimum amount of supervision
• Experience in managing multiple tasks and in organizing and prioritizing work assignments and ongoing duties in high pressure environment
• Ability to communicate effectively and timely in writing and verbally with colleagues, clients, and other external partners
• Ability to handle confidential information
• Ability to work effectively in a diverse team environment

Benefits

• Competitive compensation
• Generous health and welfare benefits
• Focus on work/life balance
• Flexible schedule
• Opportunity to work with a friendly and supportive team
• Strong mentoring program with a focus on the success of each team member

Company Overview

Company H1B Sponsorship