Service Delivery Manager

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Reference No: 3243

Office Type: Home office - address as mentioned in the Remote Work agreement

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

Step into a key operational role as a Payroll Service Delivery Manager at Zalaris ASA. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance. If you're a German speaking payroll expert located in Poland, interested in taking ownership of client relationship matters, don’t hesitate to apply for this job.

Your Responsibilities

Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery.

Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction.

Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.

Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform.

Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.

Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.

Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.

Your Experience and Skills

In-depth understanding of German payroll (mandatory)

High proficiency in German and communicative English (mandatory)

Experience in outsourcing company in HR, payroll, or accounting

Work experience with SAP HCM is an asset

Business-minded with an analytical mindset

Ability to plan, prioritize, and structure work to achieve results

Strong customer relationship management and process improvement skills

Excellent problem-solving, presentation, and negotiation skills

Proactive, energetic, and adaptable attitude

Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field

What we offer

Competitive salary tailored to experience - from 17,600 to 22.870 PLN gross

Remote working mode offering flexibility

A dynamic, inclusive, and collaborative work environment

The opportunity to contribute to a global leader in HR and payroll services

Employment contract with an attractive benefits package

Benefits are linked with employment contract hiring within Poland *

Provate medical care package sponsored by employer

Group life insurance sponsored by employer

Holiday allowance

Multisport card partly sponsored by employer

Preferential terms of the MultiLife program

Co-financing of English or German Language course at a professional language school

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Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris