Service Delivery Manager

Service Delivery Manager
Location: Canada (Remote)
About Aequilibrium
Aequilibrium (AEQ) is a Canadian digital transformation and innovation consulting firm helping organizations create remarkable digital experiences through strategy, design, software development, AI, and immersive technologies.
We work with enterprise and public-sector clients across Canada and North America to deliver impactful digital solutions that improve customer and employee experiences.
About the Role
AEQ is seeking a Service Delivery Manager with experience supporting and delivering Canadian public-sector and enterprise technology initiatives.
This role will support proposal development, delivery planning, estimation, staffing coordination, and project execution for digital transformation initiatives across government, healthcare, education, and related sectors.
The ideal candidate combines strong project delivery experience with practical knowledge of Canadian RFP processes and client engagement.
Responsibilities
Support public-sector and enterprise proposal responses and pursuit activities

Develop project estimates, staffing plans, delivery approaches, and timelines

Collaborate with recruiting, leadership, designers, and technical teams during pursuits

Coordinate delivery readiness for awarded projects

Lead or support software and digital transformation project delivery

Manage project risks, dependencies, budgets, schedules, and stakeholder communication

Contribute to the continuous improvement of delivery processes, proposal assets, and estimation frameworks

Participate in client meetings, workshops, presentations, and project planning sessions

Qualifications
5+ years of experience in project management, service delivery, digital consulting, or technology delivery
Proven experience supporting, responding to, and contributing to successful RFP/proposal submissions for Canadian public-sector or enterprise clients
Strong understanding of Canadian procurement and proposal processes, including estimation, staffing plans, and delivery approaches
Experience leading or supporting digital transformation and software delivery initiatives
Strong understanding of Agile delivery methodologies and SDLC practices
Excellent communication, stakeholder management, and organizational skills
Experience working with cross-functional and distributed teams
Preferred Qualifications
PMP, Scrum, Agile, or related certifications

Experience with digital transformation, UX/CX, cloud, AI, or custom software projects

Familiarity with Canadian procurement and proposal processes

Experience in consulting or professional services environments

Compensation
Competitive salary based on experience, $70k-90k per annum

Performance bonus opportunities

Flexible remote/hybrid work environment

Opportunity to work on innovative public-sector and enterprise initiatives across Canada