Service Center Associate - Hybrid

Arbella Insurance Group is focused on attracting and retaining the best talent while providing a supportive work environment. The Service Center Operations Associate will manage email inquiries, process policy changes, and participate in training to ensure exceptional customer service.

Responsibilities

• Participate in a 5-week classroom training program to learn the foundations of our systems, workflows, and culture
• Be provided with a comprehensive onboarding to assist you in obtaining your Massachusetts Personal Lines Producer License within 6 months
• You will learn multiple insurance concepts to handle time sensitive insurance requests
• You will help prepare and process insurance forms for insureds purchasing a new automobile, refinancing a home and or obtaining a home equity loan
• You’ll be building and maintaining positive relationships with your team, key stakeholders, and other Arbella employees
• You will have multiple responsibilities and tasks as you grow in your role, providing you with continuous learning opportunities
• Once you have developed a solid foundation, you may be called upon to share your knowledge and assist with training new Service Center Operations Associates

Skills

• Exceptional customer service work experience and able to work in a fast-paced environment
• Effective time management skills and able to multi-task with a strong attention to detail
• Quick learner, able to navigate multiple systems and learn insurance products
• Strong organizational & data entry skills
• Achievement of the Personal Lines Producer License is required

Benefits

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Company Overview

Company H1B Sponsorship