Join arenaflex and Shape the Future of Customer Insights

Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—especially the voices of our customers. As a global leader in delivering exceptional customer experiences, we are transforming how we listen, analyze, and act on customer feedback across the world. We're looking for a talented Senior Statistics Architect to join our Customer Listening Team and help us build the next generation of Voice of the Customer (VoC) solutions.

In this role, you'll be at the heart of our customer intelligence strategy, working with massive datasets and cutting-edge technologies to turn raw customer feedback into actionable business insights. You'll collaborate with cross-functional teams across our global organization, including product managers, data scientists, and agile technology teams, to design and implement robust data architectures that power customer experience improvements for millions of clients worldwide.

Why arenaflex?

At arenaflex, we don't just build products—we build relationships. We pride ourselves on fostering an environment where every colleague feels valued, heard, and empowered to contribute their best work. Our culture is built on integrity, collaboration, and a relentless commitment to excellence. When you join arenaflex, you become part of a team that celebrates diversity of thought and encourages innovation at every level.

We understand that our greatest asset is our people. That's why we're committed to supporting your holistic well-being—physical, financial, and mental—through every stage of your career. Whether you're working remotely, in one of our offices, or embracing a hybrid arrangement, we provide the flexibility and resources you need to thrive both professionally and personally.

About the Role

As a Senior Statistics Architect at arenaflex, you will play a pivotal role in transforming our Voice of the Customer program. You'll be responsible for designing and building robust data architecture that supports end-to-end customer feedback processing, from survey design and deployment to advanced analytics and dashboarding. This position requires a unique blend of technical expertise, business acumen, and creative problem-solving skills.

Our Customer Listening Team manages over 5 million customer surveys annually across our Consumer, Business, and Service Provider segments. These surveys are delivered in more than 10 languages across 20+ countries, generating enormous volumes of valuable customer data. Your work will directly impact how we understand and serve our customers better.

Key Responsibilities

Architecture Design & Development: Design and build scalable data models and architectures that support efficient data processing and standardized metric definitions across the Voice of the Customer platform

Technology Implementation: Lead the development and maintenance of our next-generation VoC system, integrating with our survey and dashboard platform (Qualtrics) and cornerstone data infrastructure

Big Data Solutions: Develop and implement big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python

Quality Assurance: Ensure data quality and accuracy through intensive testing at variable and use-case levels, implementing robust validation frameworks

Business Alignment: Work closely with application teams to define, frame, and capture business requirements, translating them into technical deliverables

Process Optimization: Proactively identify and automate manual tasks to improve quality and operational efficiency

Cross-Functional Collaboration: Partner with teams from various business units to prioritize, define, develop, and test data solutions for diverse use cases

Technical Guidance: Provide mentorship and guidance to enhance team capabilities in data processing and analytics

Innovation Leadership: Drive consumer story analysis and elaboration, design and develop software programs, and build automation tools that transform how we leverage customer data

Essential Qualifications

Technical Expertise: Minimum 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages

Data Engineering Skills: Proven experience in development, launch management, and troubleshooting data-driven projects

Agile Methodology: Familiarity with Agile delivery methodologies, including incremental product development and regular sprint cycles

Collaboration Experience: Demonstrated ability to work effectively with product owners, relationship managers, and business stakeholders to understand functional requirements

Problem-Solving: Strong analytical skills with the ability to convert complex business requirements into elegant technical solutions

Preferred Qualifications

Experience with Qualtrics or similar survey platforms

Knowledge of Voice of the Customer methodologies and frameworks

Experience with real-time data streaming technologies

Background in financial services or customer experience analytics

Experience working with global, cross-functional teams

Strong communication skills with the ability to present technical concepts to non-technical audiences

Technical Skills Required

Big Data Technologies: Hadoop, HDFS, MapReduce, Hive, Spark

Programming Languages: Python (including PySpark), Shell Scripting

Data Modeling: Strong foundation in data architecture and schema design

Cloud Platforms: Familiarity with cloud-based data solutions

Agile Tools: Experience with Agile project management and collaboration tools

What We Offer

At arenaflex, we believe in rewarding our team members for the incredible value they bring to our organization. Here's what you can expect when you join us:

Competitive Compensation

Competitive base salaries aligned with market standards

Performance-based bonus incentives

Comprehensive retirement planning support

Health & Wellness

Flexible working arrangements (remote, hybrid, or onsite depending on role and business needs)

Access to global on-site health facilities staffed with medical professionals

Free and confidential counseling support through our Healthy Minds program

Generous paid parental leave policies

Career Development

Extensive learning and development opportunities

Career progression pathways across diverse functions

Access to industry-leading training programs and certifications

Mentorship from seasoned professionals

Work-Life Balance

Flexible working hours

Generous time off policies

Employee assistance programs

Support for personal and family commitments

Our Culture & Values

At arenaflex, our success is built on a foundation of shared values and a commitment to inclusion. We believe that diverse perspectives make us stronger, and we're dedicated to creating an environment where everyone feels they belong. Our values guide everything we do:

Integrity: We do the right thing, every time, with transparency and honesty

Customer Focus: We obsess over our customers' needs and work tirelessly to exceed their expectations

Teamwork: We win together, celebrating collective achievements and supporting one another through challenges

Innovation: We embrace change and continuously seek better ways to serve our customers and each other

Inclusion: We create a space where every voice is heard, valued, and respected

Join Our Team

If you're passionate about data, excited about making a real impact on customer experiences, and thrive in a collaborative, innovative environment, we want to hear from you. This is a fantastic opportunity to grow your career with a global leader while working on meaningful projects that affect millions of customers worldwide.

At arenaflex, your contributions matter. You'll be measured not just on what you deliver, but on how you lead, collaborate, and innovate. Every colleague has the opportunity to share in our company's success, and together, we'll continue to set the standard for exceptional customer experiences.

Apply today and let's lead the way—together.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life.

Senior Statistics Architect – Voice of Customer Data Engineering & Big Data Analytics (Remote/Hybrid)