Senior ServiceNow Developer

Aubrant Digital is looking for a Senior ServiceNow Developer who can serve as the definitive platform authority for a complex, multi-module ServiceNow environment. This is not an execution-only role; you will be the go-to resource for platform strategy, solution design, and hands-on delivery across the full ServiceNow ecosystem. You will own the technical direction of the platform, advise stakeholders on best practices, and translate business needs into scalable, high-quality solutions.

Platform Development & Module Ownership

· Platform & Core Development (ServiceNow platform customization, scripting, and configuration)

· ITSM (Incident, Problem, Change Management)

· HRSD (HR Service Delivery)

· Service Portal & Workspaces (Employee Service Center, Agent Workspace)

· Integrations (REST, SOAP, IntegrationHub)

· ITOM & CMDB

· Service Portfolio Management (SPM)

Delivery & Collaboration

· Operate within agile delivery cycles; contributing to sprint planning, backlog refinement, and iterative delivery with consistent output quality.

· Partner with cross-functional teams across time zones, maintaining clear communication and shared accountability for outcomes.

· Produce and maintain thorough technical documentation; design decisions, configuration specs, and runbooks; as a non-negotiable delivery standard.

Quality & Platform Health

· Lead impact analysis prior to all changes and enforce change management discipline across environments.

· Support platform upgrades, patch cycles, and health assessments with a proactive, structured approach.

· Continuously drive improvements in platform performance, maintainability, and end-user experience.

Qualifications

· Bachelor's degree in information systems, Computer Science, or a related field or equivalent professional experience.

· 5+ years of hands-on ServiceNow consulting, development, and administration experience in professional client or enterprise environments.

Technical Requirements

· Deep proficiency in ServiceNow architecture: tables, forms, data relationships, inheritance, and application scoping.

· Strong JavaScript skills applied across Business Rules, Client Scripts, Script Includes, and API integrations.

· Front-end development skills for Service Portal: HTML, CSS, and AngularJS widget development.

· Solid understanding of CMDB data models, CI relationships, IRE, and Discovery fundamentals.

· Experience managing update sets, cloning pipelines, and multi-instance environment strategies.

Nice to Have

· Experience with Virtual Agent / NLU configuration.

· Exposure to Financial Management module (cost modeling, allocations).

· Experience supporting US-based clients across time zones.

· Familiarity with GRC or advanced SPM configurations