Senior Salesforce Consultant (Technical | AI-Enabled | Media Cloud & Agentforce)

Senior Salesforce Consultant
(Technical | AI-Enabled | Media Cloud & Agentforce)

Location: South Africa (Remote-first)
Full-time | Permanent

We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering complex, high-impact implementations across Sales, Service, Marketing, Experience Cloud — and increasingly Media Cloud and Agentforce.

We are looking for a high-performing Senior Salesforce Consultant with strong configuration and technical capability, who is comfortable leading from the front in client-facing environments and building scalable, enterprise-grade solutions.

This role goes beyond traditional consulting. You will operate across solution design, hands-on build, and client leadership, while also embracing the next evolution of delivery: AI-assisted Salesforce configuration and automation.

You will work closely with Architects and Developers, but are expected to independently shape solutions from ambiguous requirements and deliver high-quality outcomes.

⚠️ This is not a BAU/support role.
We are specifically looking for candidates who have delivered complex implementations in consultancy or multi-client environments.

Main Duties & Responsibilities

• Translate business requirements into scalable, well-architected Salesforce solutions, moving from AS-IS to TO-BE design


• Lead client-facing engagements:
  
  
  
  • Discovery workshops
  
  
  • Requirements gathering
  
  
  • Solution walkthroughs and playback sessions
  
  
  
  


• Own end-to-end configuration across environments:
  
  
  
  • Objects, fields, record types, page layouts
  
  
  • Validation rules, approval processes
  
  
  • Security model (roles, profiles, permission sets)
  
  
  
  


• Design and implement advanced Flow automation, including:
  
  
  
  • Cross-object logic
  
  
  • Error handling frameworks
  
  
  • Scalable, maintainable automation patterns
  
  
  
  


• Deliver solutions across core and emerging Salesforce capabilities, including:
  
  
  
  • Salesforce Media Cloud (industry-specific data models, media workflows, advertising lifecycle)
  
  
  • Salesforce Agentforce (AI-powered agent experiences, automation, and augmentation)
  
  
  
  


• Use AI-assisted tools (Claude Code, OpenAI Codex, Github Copilot, or equivalent) as a core part of delivery to:
  
  
  
  • Accelerate and validate metadata configuration
  
  
  • Support solution design and edge-case handling
  
  
  • Generate documentation, test cases, and implementation artefacts
  
  
  • Improve delivery speed and quality
  
  
  
  


• Contribute to solution architecture discussions, working closely with Technical Architects


• Design and maintain scalable data models, including industry-specific schemas (e.g. Media Cloud)


• Design and support integrations with third-party systems (telephony, marketing tools, document generation, data platforms)


• Own and contribute to testing strategy:
  
  
  
  • UAT
  
  
  • Regression testing
  
  
  • Release readiness
  
  
  
  


• Work within structured delivery environments:
  
  
  
  • Agile sprint planning
  
  
  • Estimation and backlog management
  
  
  • Release and DevOps processes
  
  
  
  


• Build reports, dashboards, and analytical solutions to support business decision-making


• Support pre-sales activities, including demos and solution shaping


• Mentor junior team members and set standards for quality and best practice

Knowledge & Experience Required

• 5+ years Salesforce experience, ideally within a consultancy or multi-client delivery environment


• Proven experience delivering end-to-end Salesforce implementations, not just incremental enhancements


• Strong hands-on experience with:
  
  
  
  • Salesforce Flow (essential)
  
  
  • Data modelling and relational data structures
  
  
  • Security and sharing models
  
  
  
  


• Experience across:
  
  
  
  • Sales Cloud and Service Cloud
  
  
  • Additional exposure to Experience Cloud, Marketing Cloud, or Industry Clouds is beneficial
  
  
  
  


• Exposure to Media Cloud or other Industry Clouds is highly advantageous


• Working knowledge or practical experience with Agentforce / AI-driven Salesforce capabilities is a strong plus


• Strong experience with:
  
  
  
  • Integrations and AppExchange tools (e.g. document generation, e-signature, telephony, marketing platforms)
  
  
  • Data migration and ETL tools (Data Loader, Workbench, etc.)
  
  
  
  


• Experience working in Agile delivery environments with DevOps practices (Jira, Git, CI/CD, SFDX)


• Hands-on use of AI tools (Claude, ChatGPT, or similar) in Salesforce delivery is essential, including:
  
  
  
  • AI-assisted metadata configuration
  
  
  • Automation design and debugging
  
  
  • Documentation and testing acceleration
  
  
  
  


• Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Strong Differentiators

• Experience in a Salesforce consultancy / partner environment


• Certifications:
  
  
  
  • Salesforce Administrator (required)
  
  
  • Advanced Admin, Platform App Builder
  
  
  • Consultant certifications (Sales, Service, Experience, etc.)
  
  
  
  


• Experience with:
  
  
  
  • Media, advertising, or industry-specific implementations
  
  
  • AI-enabled Salesforce features (Agentforce, Einstein, automation augmentation)
  
  
  • Field Service, Omni-Channel, or Service operations
  
  
  • Marketing automation (Marketing Cloud / Account Engagement)
  
  
  • Data/analytics tools (e.g. Tableau)
  
  
  
  


• Exposure to enterprise-scale or multi-org implementations

This Role Is a Strong Fit If You:

• Have worked in a consulting or multi-client Salesforce environment


• Are comfortable moving between:
  
  
  
  • Requirements gathering
  
  
  • Solution design
  
  
  • Hands-on configuration
  
  
  
  


• Have delivered complex implementations (e.g. case management, service operations, media workflows, or marketing automation)


• Can confidently lead client conversations and shape outcomes, not just execute tasks


• Enjoy solving ambiguous, complex problems and turning them into structured, scalable solutions


• Actively use AI tools to enhance delivery quality and speed, not just as an experiment

Why Join Us?

• Remote-first role based in South Africa — work from anywhere


• Work on cutting-edge Salesforce capabilities, including:
  
  
  
  • Media Cloud (complex, industry-specific implementations)
  
  
  • Agentforce (AI-driven transformation within Salesforce)
  
  
  
  


• Be part of a consultancy that treats AI as a core delivery capability


• Collaborate with experienced Architects and high-performing teams


• Clear progression path toward Solution Architect / Technical Architect


• Exposure to diverse industries and high-impact projects


• A culture that values autonomy, quality delivery, and continuous improvement