Senior Order Entry Specialist

This is a remote position.

The Senior Order Entry Specialist is responsible for managing complex, high-volume order processing while ensuring accuracy, compliance, and timely fulfillment. This role serves as a subject matter expert (SME) for order management systems and business processes, supports cross-functional collaboration, and drives continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Key Responsibilities

Order Management & Processing
• Accurately enter, review, and validate customer orders in ERP/CRM systems.
• Verify pricing, contracts, discounts, credit limits, tax calculations, and shipping terms.
• Process EDI, online portal, and manual purchase orders.
• Manage order modifications, returns (RMAs), and back-orders.
• Monitor order lifecycle from entry through shipment and invoicing.
• Ensure compliance with company policies, regulatory requirements, and customer agreements.

Issue Resolution & Customer Support
• Investigate and resolve order discrepancies, pricing conflicts, and shipment delays.
• Communicate proactively with customers and internal teams regarding order status.
• Escalate critical issues and provide timely resolution to minimize business impact.
• Support key accounts and strategic customers with complex order requirements.

Cross-Functional Collaboration
• Work closely with Sales, Finance, Credit, Warehouse, Supply Chain, and Logistics teams.
• Coordinate product availability, shipping schedules, and billing accuracy.
• Assist Finance with invoice validation and dispute resolution.
• Provide documentation for audits and compliance reviews.

Process Improvement & Reporting
• Identify inefficiencies and recommend workflow improvements.
• Develop and maintain SOPs (Standard Operating Procedures).
• Track KPIs such as order accuracy rate, turnaround time, backlog volume, and fulfillment metrics.
• Generate and analyze reports using Excel or reporting tools.
• Participate in system upgrades, testing, and ERP implementations.

Requirements
• 3+ years of experience in order processing, order management, or customer operations.
• Advanced proficiency in ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, etc.).
• Strong understanding of pricing structures, contracts, and billing procedures.
• High attention to detail with strong analytical skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced Microsoft Excel skills (VLOOKUP/XLOOKUP, PivotTables, reporting).

Benefits

Compensation
• Competitive base salary
• Performance-based bonuses or incentives
• Overtime eligibility (if applicable)

Health & Wellness
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Mental health and wellness resources

Financial Benefits
• 401(k) with company match
• Life and AD&D insurance
• Short-term and long-term disability coverage
• Tuition reimbursement and professional certification support