Senior Manager, Inventory Control and Quality Assurance

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - VIRTUAL - US Kentucky

Division: Solutions
Job Posting Title: Senior Manager, Inventory Control and Quality Assurance - 118673
Time Type: Full Time

The Senior Manager of Inventory Control & Quality Assurance will lead the strategy, governance, and execution of inventory accuracy, quality performance, and operational compliance across DSV’s North American Contract Logistics, High Tech II vertical.

This role is responsible for driving inventory integrity, storage health, and quality excellence across a multi-site 3PL footprint. The leader will oversee regionally dispersed ICQA resources and influence site operations teams to deliver measurable improvements in accuracy, shrink reduction, and process adherence.

Success in this role requires the ability to drive results through both direct and indirect leadership and influence, embedding standards and accountability across a highly matrixed operations organization.

Key Responsibilities

Leadership & Cross-Functional Influence

Lead a team of regionally distributed ICQA managers, leads, and analysts

Build capability and consistency across sites through training, tools, and governance

Partner closely with:

Site Operations Leaders

Engineering & Continuous Improvement teams

Account Management / Customer teams

Influence without direct authority to ensure adoption of ICQA standards

Inventory Accuracy & Control

Own network-wide inventory accuracy performance, including:

Cycle count execution and compliance

Root cause analysis of discrepancies

Shrink and missing inventory reduction programs

Establish standardized inventory control policies, audit routines, research best practices, and escalation processes

Drive accountability across site operations teams for inventory accuracy KPIs

Implement reporting and dashboards to track:

Inventory accuracy

Adjustments and write-offs

Root cause trends

Storage Capacity & Inventory Health

Define and monitor storage utilization and capacity health metrics across the network

Partner with operations and engineering to:

Monitor and proactively manage storage health (fullness)

Prevent related congestion, operational inefficiencies, and inventory integrity risks

Develop frameworks for inventory health management, including:

Aging inventory

Obsolescence risk

Location accuracy

Quality Assurance & Performance Management

Establish and maintain quality management systems (QMS) aligned to customer and operational requirements

Define and govern quality performance standards, including:

Error rates (picking, shipping, receiving)

Customer complaints and defect tracking

Process adherence and audit compliance

Lead development of standard operating procedures (SOPs) and ensure consistent execution across sites

Implement structured quality audits and corrective/preventive action processes (CAPA)

Continuous Improvement & Standardization

Lead ICQA-driven continuous improvement initiatives across the network

Utilize data to identify systemic issues and prioritize improvements

Deploy Lean / Six Sigma methodologies to improve:

Inventory accuracy

Process reliability

Quality outcomes

Track and report realized improvements and cost avoidance

Continuous Improvement & Standardization

Ensure alignment between ICQA processes and WMS/LMS systems

Drive enhancements to inventory control and quality reporting tools

Partner with IT and analytics teams to improve visibility and automation

Qualifications

Education & Experience

Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred)

8–10+ years in supply chain, logistics, or operations analytics (3PL experience strongly preferred)

5+ years in inventory control, quality assurance, or operational excellence leadership

Experience managing multi-site distribution networks

Proven track record improving:

Inventory accuracy

Shrink reduction

Operational quality metrics

Ability to lead through influence in a matrixed organization

Strong problem-solving and root cause analysis capability

Executive-level communication and stakeholder management

Process-oriented with a bias for standardization and scalability

Technical & Functional Skills

Understanding of supply chain KPIs and 3PL cost-to-serve models

Strong knowledge of WMS platforms (Manhattan, Blue Yonder, SAP EWM, etc.)

Experience with inventory control methodologies (cycle counting, root cause analysis, audit frameworks)

Familiarity with quality systems and tools (QMS, CAPA, audit frameworks)

Proficiency in Excel and data analysis (pivot tables, large datasets)

Experience with BI tools (Power BI, Tableau, etc.)

Experience with SQL, data modeling, and data visualization best practices (preferred but not required)

Understanding of storage optimization and warehouse layout principles

Travel

Expected 20-40% travel

For this position, the expected base pay range is $113,040.00 – $141,300.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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