Senior Manager, Controls & Governance

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is looking for a rare operator — a leader who can bring structure to complexity, discipline to scale, and visibility to large, fast-moving fiber construction programs.

Our Senior Manager, Controls & Governance will architect and lead the operational controls framework that enables consistent, predictable, and high-quality execution across OSP deployment. This role sits at the center of project delivery, systems, reporting, and is a major contributor to executive decision-making — ensuring leadership has real-time clarity into performance, risk, and execution health.

This is not just a maintenance role. This is a build-and-elevate role.

Responsibilities/Ownership:

Build the Controls Engine for OSP Delivery

Architect and implement governance and controls frameworks supporting fiber construction programs

Establish operational guardrails ensuring consistency across markets and teams

Create scalable mechanisms to monitor schedule, cost, quality, and execution health

Identify systemic risk patterns and implement preventative controls

Drive accountability and performance discipline across project teams

Leadership & People Management

Build and manage a team of nine control PMs. Define team structure, roles, and capabilities required to support expanding OSP programs. Hold team members and cross-functional partners accountable to defined KPIs and delivery standards within the controls function.

Establish and scale a high-performing Controls & Governance function aligned to business growth.

Actively mentor team members, strengthening both technical capabilities and business judgment.

Foster critical thinking, problem-solving, and systems-level ownership across the team. Continuously evolve team capabilities as systems, scale, and complexity increase.

Encourage knowledge sharing and standardization across regions and programs

Turn Data Into Decision Power

Design powerful/flexible dashboards providing real-time performance visibility

Translate complex operational data into clear insights and actions

Establish KPI frameworks measuring true delivery health

Enable leadership to identify risk, delays, and execution gaps quickly

Build reporting structures eliminating manual data inconsistencies

Standardize How Work Gets Done

Drive consistent PMO workflows across the OSP lifecycle

Implement scalable templates, tools, and operating procedures

Reduce cycle time and rework through smarter process design

Ensure field execution and system workflows remain aligned

Lead change management tied to governance improvements

Operate as a Cross-Functional Force Multiplier

Serve as a strategic partner to Construction, PMO, Engineering, Finance, and Systems

Align operational execution with reporting and system capabilities

Lead structured working sessions to close process and visibility gaps

Influence across multiple teams and leadership levels

Act as connective tissue between execution teams and leadership

Continuously Raise the Bar

Mature governance models as scale increases

Identify automation opportunities and eliminate manual dependencies

Implement feedback loops refining tools and workflows

Build a culture of transparency and accountability

Set the standard for operational excellence

Required Experience

Minimum of ten (10) years in networking, telecom, fiber construction, infrastructure deployment, and/or PMO environments

Minimum of five (5) years in senior program, operations, or governance leadership roles

Experience building or transforming operational controls and reporting frameworks

Demonstrated ability to standardize processes across complex organizations

Advanced expertise in Excel/Google Sheets and performance reporting

Strong executive communication and stakeholder influence skills

Highly Valued

Deep familiarity with OSP fiber construction, and/or ISP networking delivery models

Experience with Salesforce, Sitetracker, or similar platforms

Background in PMO transformation or operational excellence

Experience building dashboards/reporting ecosystems from the ground up

Lean or Six Sigma experience

Estimated base salary range: $95,700 - $147,200 USD/annually.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.