**Senior Lead Analytics Consultant – Small Business Lending & Operations Analytics (CRMS)**

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Join arenaflex: Transform Data into Impact

At arenaflex, we believe that exceptional talent drives exceptional results. We are on a mission to build a brighter financial future for our clients, and we're looking for a visionary Senior Lead Analytics Consultant to join our Cards, Retail, and Merchant Services (CRMS) Operations Analytics team. If you're passionate about data, thrive on solving complex challenges, and want to make a meaningful impact in the financial services industry, this is your opportunity to shine.

In this role, you will be at the forefront of transforming how arenaflex approaches Small Business Lending and CRMS Operations. You'll leverage your analytical expertise to identify opportunities, optimize processes, and deliver insights that directly influence our business strategy and customer experience. This isn't just a job—it's a chance to shape the future of financial operations at a company that values innovation, diversity, and inclusion.

About the Role

As a Senior Lead Analytics Consultant at arenaflex, you will serve as a trusted advisor to senior management, providing strategic direction and analytical insights that drive critical business decisions. Your work will focus on solving complex problems, conducting in-depth analyses, and developing robust metrics and reporting frameworks that uncover opportunities for improvement in our customer collections processes and operations.

You will play a pivotal role in maintaining regulatory compliance while leading initiatives that enhance risk management and operational efficiency. This position demands a unique blend of technical expertise, business acumen, and leadership skills—all while working in a collaborative environment that rewards innovation and forward thinking.

What You'll Do

In this position, you will be responsible for:

• Strategic Consulting: Act as a premier consultant to management, developing and influencing analytical strategies for highly complex business and technical requirements that align with arenaflex's overall objectives.


• Relationship Building: Strategically engage, develop, and maintain strong operating relationships with business partners, stakeholders, and professionals across all levels of the organization. Serve as the go-to expert and trusted advisor to senior leadership.


• Complex Problem Solving: Lead the strategy and resolution of notably complex and unique challenges, delivering solutions that are long-term, large-scale, and require vision, innovation, and coordination of multifaceted activities—including Business Intelligence and self-service solutions.


• Visionary Leadership: Provide vision, direction, and expertise to senior management on implementing revolutionary and substantial business solutions that align with corporate strategy and drive measurable outcomes.


• Team Leadership: Lead critical initiatives, mentor and manage teams, and provide guidance to less experienced staff, interns, and external contractors, fostering a culture of excellence and continuous learning.


• Analytical Excellence: Conduct trend analysis, synthesize complex data, and translate findings into actionable recommendations that improve operational efficiency and customer satisfaction.


• Compliance & Risk Management: Ensure all analytical processes and reporting meet regulatory standards while identifying and mitigating potential risks in collections and operations.

What We're Looking For

We're seeking a candidate who brings a proven track record of analytical excellence and leadership in the financial services industry. The ideal candidate will be a self-starter who thrives in ambiguity and can independently drive results while collaborating effectively across teams.

Required Qualifications:

• Seven or more years of experience in Analytics, Reporting, Financial Modeling, or Statistics—or an equivalent combination of work experience, training, military experience, or education that demonstrates the necessary skills and competencies.


• Demonstrated ability to translate complex data into clear, actionable insights for diverse audiences.


• Strong experience in consulting or advisory roles with the ability to influence senior stakeholders.


• Proven track record of leading complex projects and managing multiple initiatives simultaneously.

Desired Qualifications:

• Advanced degree or equivalent skill development in Business Intelligence tools such as Tableau, Power BI, or similar platforms.


• Proficiency in SAS, Python, and SQL Server development using Management Studio, Integration Services, Reporting Services, and Analysis Services.


• Experience working with multiple database systems including Oracle, DB2, and Teradata.


• Deep expertise in the Financial Services industry with emphasis on Consumer Lending, including Collections, Servicing, Small Business Lending, Credit Card, Retail Services, Personal Lending, and Deposit products.


• Exceptional verbal, written, and interpersonal communication skills with the ability to present complex information clearly to varied audiences.


• Strong analytical abilities to research, trend, analyze, and synthesize complex data into meaningful recommendations.


• Expertise in creating compelling presentations that tell a data-driven story tailored to audiences with diverse backgrounds.


• Ability to navigate ambiguity and work independently with minimal supervision.


• Excellent project management skills with the capacity to manage multiple priorities simultaneously.


• Strong attention to detail and accuracy when analyzing complex datasets.


• Experience building partnerships and collaborating across business lines and functional areas.


• Proactive mindset with the ability to identify opportunities and implement positive change.


• Capability to work effectively in team environments and across all organizational levels, demonstrating flexibility, collaboration, and adaptability.

Why arenaflex?

At arenaflex, we know that our greatest asset is our people. That's why we've built a culture that values diversity, equity, and inclusion—where every individual feels valued, respected, and inspired to do their best work. We believe that diverse perspectives drive innovation, and we're committed to creating an environment where all employees can thrive.

When you join arenaflex, you become part of a team that's passionate about making a difference. Our employees are encouraged to think creatively, challenge the status quo, and contribute to meaningful initiatives that impact millions of customers. We invest in your growth and development, offering extensive training programs, mentorship opportunities, and clear pathways for career advancement.

Compensation & Benefits

We recognize that exceptional talent deserves exceptional rewards. The pay range for this position is $45 - $65 hourly, depending on experience, skills, and qualifications. In addition to competitive compensation, arenaflex offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance


• 401(k) retirement plan with company matching


• Paid time off and holidays


• Professional development and tuition reimbursement


• Employee assistance programs


• Wellness programs and resources


• Opportunities for career growth and advancement

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. We provide numerous opportunities for professional development, including access to cutting-edge training programs, certifications, and workshops. You'll work alongside industry experts, gain exposure to diverse business functions, and develop the skills needed to advance into leadership roles.

Our collaborative environment encourages knowledge sharing and continuous learning. You'll have the chance to work on high-impact projects that challenge you intellectually and professionally, all while building a robust network of contacts across the organization.

Work Environment

arenaflex fosters a dynamic, inclusive work environment where innovation thrives. We value open communication, mutual respect, and a commitment to excellence. Our teams work together across departments and functions, ensuring that diverse perspectives are heard and valued.

We understand that work-life balance is essential to your well-being and productivity. That's why we offer flexible work arrangements, remote opportunities, and policies that support your personal and professional life.

Ready to Make an Impact?

If you're ready to take the next step in your career and join a team that's committed to excellence, innovation, and inclusive growth, we want to hear from you. Apply today and become part of the arenaflex family—a place where your talents are valued, your voice matters, and your contributions make a real difference.

It all starts with excellent talent. It all starts with you.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.