Senior Field Service Engineer – Advanced Manufacturing Systems

Location: Lombard, Illinois OR Remote (U.S.)

Travel: 50-80%

About pro beam

pro beam is a global leader in electron beam technology, delivering advanced welding and additive manufacturing solutions for demanding industrial and research applications for over 50 years. Its systems are trusted in industries where precision and reliability matter most, including aerospace, defense, automotive, energy, and advanced manufacturing.

The U.S. subsidiary in Lombard, IL serves as the operational hub for commissioning, service, training, customer support, and manufacturing operations across North America. In addition to supporting installed equipment in the field, the Lombard facility also utilizes electron beam technology for customer production projects, creating a unique environment that combines machine building, advanced manufacturing, and real-world process expertise. The U.S. team operates within a global matrix organization, working closely with engineering, project management, and development teams headquartered in Germany.

About the Role

pro-beam USA is seeking a Senior Field Service Engineer to support highly customized electron beam welding and additive manufacturing systems throughout North America.

This position is ideal for engineers who enjoy working on complex industrial equipment, solving challenging technical problems, and serving as a trusted technical resource for customers and internal teams.

The role combines hands-on startup support, advanced troubleshooting, customer training, technical escalation support, and collaboration with engineering teams in both the U.S. and Germany.

While direct experience with electron beam technology is not required, candidates should have experience supporting sophisticated industrial equipment and a strong desire to learn highly specialized manufacturing technologies.

Typical Backgrounds We Often See

Successful candidates often come from field service, startup, applications engineering, or technical support roles supporting highly engineered industrial equipment such as:

Machine tools and CNC systems
Laser processing equipment
Additive manufacturing systems
Vacuum technology and vacuum furnaces
Thermal processing and heat treatment equipment
Industrial automation and robotics
Precision welding and metal processing technologies
Other complex capital equipment environments

Experience with German or European OEMs is highly valued but not required.

Key Responsibilities

Support installation, startup, and commissioning activities for electron beam welding and additive manufacturing systems
Diagnose and resolve complex electrical, mechanical, controls, vacuum, and electromechanical issues
Provide technical support and troubleshooting both remotely and on-site
Serve as a key technical resource during customer escalations
Deliver customer training and technical guidance
Support root-cause analysis and implementation of corrective actions
Work closely with engineering and project teams in Germany and the U.S.
Contribute to technical documentation, troubleshooting procedures, and knowledge-sharing initiatives
Support continuous improvement of field service and technical support processes

Qualifications

Required

5+ years of experience in Field Service, Startup, Applications Engineering, Technical Support, or a related technical role
Strong troubleshooting skills involving complex industrial equipment
Experience supporting electrical, mechanical, automation, or electromechanical systems
Ability to work independently in customer-facing environments
Strong communication and training capabilities
Willingness to travel approximately 25–40%

Preferred

Experience with vacuum systems, high-voltage equipment, semiconductor equipment, laser processing systems, additive manufacturing equipment, machine tools, industrial furnaces, or similar technologies
Familiarity with PLC diagnostics and industrial automation systems (Siemens experience is a plus)
Experience working within multinational or German engineering organizations
Experience mentoring or supporting junior technical personnel

Compensation & Benefits

Hourly rate: $50–$55/hour + overtime
15 days PTO
401(k) with company match
Blue Cross Blue Shield medical coverage including dental
Visa sponsorship may be considered on a case-by-case basis

Why Join pro beam

Work with technology at the forefront of advanced manufacturing
Become a technical expert in a highly specialized field
Collaborate directly with world-class engineering teams in Germany
Join a lean, highly skilled team where your contributions have visible impact
Help support cutting-edge projects in aerospace, defense, energy, and advanced manufacturing