Senior Director, Patient & Hub Services

Job description

About the Company

UroGen is a biotech company dedicated to developing and commercializing innovative solutions that treat urothelial and specialty cancers. We are fundamentally changing the way patients are treated for urologic cancers. 

Watch our New Horizons in Bladder Cancer event and discover why it’s an exciting time to join  UroGen® Pharma. Join us and be part of the team that will redefine the future of urological cancer treatment. Behind every UroGen innovation is the inspiration to empower uro-oncology patients with life-changing treatments.

At UroGen, our people are our greatest asset. We cultivate a culture built on collaboration, creativity, and continuous growth. UroGen is a dynamic, rapidly expanding organization with an unwavering focus on improving the lives of patients because they deserve better.

Job requirements

• Bachelor’s degree required; advanced degree (MBA, MPH, PharmD) preferred
• 12+ years of experience in patient services, market access, reimbursement, or related functions in the biopharmaceutical industry
• 5+ years of leadership experience managing teams and/or vendors

• Deep understanding of hub services, reimbursement, and patient access (Part B and Part D experience strongly preferred)
• Experience working with specialty pharmacy distribution models
• Strong knowledge of compliance and regulatory requirements related to patient support programs
• Proven ability to lead cross-functional initiatives and influence senior stakeholders
• Strong analytical, operational, and strategic thinking skills

• Patient-centric mindset with a focus on improving outcomes and access
• Results-driven with a focus on execution and continuous improvement
• Excellent communication and stakeholder management skills
• Ability to operate effectively in a fast-paced, evolving environment

• Launch experience for specialty or rare disease products
• Experience managing third-party hub vendors and specialty pharmacy partners
• Familiarity with gross-to-net implications and access-related financial dynamics

Job responsibilities

• Develop and execute the overarching strategy for patient support and hub services aligned with corporate and brand objectives
• Design scalable service models to support current and future product launches
• Continuously evaluate and enhance patient journey and access pathways

• Oversee hub operations, including case management, benefits verification, prior authorization, financial assistance programs, and order management
• Continuous evaluation and performance management of hub vendor and specialty service providers
• Establish KPIs, SLAs, and performance dashboards to ensure high-quality service delivery
• Drive continuous improvement initiatives to enhance efficiency and patient/provider satisfaction

• Ensure patients have timely and appropriate access to therapy through effective reimbursement and support services
• Champion a patient-centric approach across all support services

• Partner with Market Access on payer strategy, coverage policies, and access pull-through
• Collaborate with Commercial teams to support field reimbursement and patient services education
• Work closely with Compliance and Legal to ensure all programs meet regulatory and ethical standards

• Develop and manage budgets for patient services programs and hub operations
• Oversee financial assistance programs (copay, PAP) ensuring sustainability and compliance
• Support forecasting and scenario planning related to access and utilization

• Ensure all patient support programs adhere to applicable regulations, including anti-kickback statutes, HIPAA, and industry guidelines
• Implement robust auditing and monitoring processes

• Leverage data and insights to drive decision-making and program optimization
• Monitor access metrics, time-to-therapy, abandonment rates, and patient outcomes
• Provide regular reporting to senior leadership

Job benefits

• Medical
• Dental 
• Vision
• 401k Match
• Paid Time Off
• Employee Assistance Program