Senior Customer Success Manager

At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.

Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here!

PLEASE SUBMIT YOUR RESUME IN ENGLISH

As a Senior Customer Success Manager (CSM) with Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in the functional areas (fraud, e-commerce and payments) where we deliver value. As a trusted advisor with deep product and industry knowledge, you’ll be able understand customers’ business objectives and help them optimize performance. You'll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive continuous improvement for Signifyd.

Responsibilities:

Strategic & Commercial Ownership: Own the end-to-end relationship for high-value accounts, ensuring strategic alignment between their business goals and Signifyd’s platform.

Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients

Conduct regular onsite visits to maintain deep, in-person alignment with key stakeholders at your accounts.

Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users

Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts

Successfully close renewals and seek out additional expansion opportunities within your book of business

Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed

Develop collateral and conduct periodic business reviews with client executive teams

Act as a face of the company at trade shows and other key industry events, both virtually and in person

Embody Signifyd values and serve as a role model for other team members

Requirements for position:

5+ years of Customer Success and/or Account Management; tech background required

Background in e-commerce, fraud or payments industries is a plus

Proven customer management experience with large and complex accounts

Excellent communication and presentation skills

Professional fluency in Spanish and English. Portuguese is a plus.

An analytical and metrics-driven work style

Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives

Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)

Driven, resourceful, detail-oriented, and highly organized

Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment

#LI-Remote

Benefits in Mexico:

Health, Dental & Vision Insurance

Life Insurance of 24 months salary

Annual Performance Bonus

Christmas Bonus of 1 Month’s Salary

Food Vouchers

Stock Options

Paid Parental Leave

Flexible Work Arrangements

Telework Stipend for Home Internet

12 Paid Vacation Days with 85% Vacation Premiums

Paid Holidays

Company Social Events

Signifyd Swag

Dedicated learning budget through Learnerbly

On-Demand Therapy for all employees & their dependents

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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