**Senior Customer Success Business Partner – Driving Growth and Retention in arenaflex**

At arenaflex, we're on a mission to revolutionize the way businesses approach customer success. As a Senior Customer Success Business Partner, you'll play a pivotal role in shaping our GTM strategy and CS operating model, ensuring our tools and systems are set up to scale. If you're a strategic thinker with a passion for driving growth and retention, we want to hear from you.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions for businesses looking to optimize their customer success strategies. With a strong focus on data-driven insights and customer-centric approaches, we're committed to helping our clients achieve their goals and drive business growth. Our team of experts is dedicated to creating a welcoming and inclusive workplace for all, where everyone feels valued and respected.

• *Your Role**

As a Senior Customer Success Business Partner, you'll be responsible for:

• Acting as a valued consultant and thought leader for senior individuals in Customer Success, employing data-supported strategies and promoting collaboration across functions to boost retention, growth, and customer satisfaction.
• Partnering with senior CS leadership to define and execute GTM strategies that improve customer outcomes and business performance.
• Managing the customer success business rhythm, including MBRs, QBRs, forecasting, capacity planning, and performance tracking.
• Managing and optimizing core retention and CS processes, such as health scoring, customer segmentation, lifecycle playbooks, and renewal workflows.
• Overseeing and coordinating strategic efforts in Customer Success, Sales, Product Development, Marketing, Finance, and Revenue Operations.
• Collaborating with the Revenue Technology (RevTech) team to define and evolve the CS tech stack strategy, ensuring systems support scale, automation, and insights.
• Providing data-driven insights and executive-level reporting to inform strategic decisions and resource allocation.
• Staying on top of industry best practices, incorporating them into internal strategies to keep our CS motion leading.
• Advocating for the CS function within Revenue Operations and ensuring alignment across all GTM teams.
• Maintaining and evolving the reporting infrastructure in close partnership with the data team, ensuring accurate, scalable, and insightful dashboards and metrics.

• *What We're Looking For**

• 5+ years of experience in Customer Success Operations, Revenue Operations, or GTM Strategy within a high-growth B2B SaaS environment.
• Skilled strategic thinking with a demonstrated ability to contribute to executive-level decision making and cross-functional stakeholder collaboration.
• Deep understanding of SaaS customer success drivers, including retention, expansion, onboarding, and lifecycle management.
• Advanced analytical and forecasting skills, comfortable with data modeling, dashboards, and business reviews.
• Experience in defining and implementing CS tools and systems, with a clear understanding of how tech enables scale and automation.
• Proficiency with Salesforce—you understand its data model and how to use it for reporting, workflows, and process automation.
• Skilled in managing complex, cross-functional projects with multiple stakeholders and balancing priorities.
• Effective communicator and collaborator with a bias for action and a customer-first mindset.

• *Nice to Have**

• Familiarity with tools such as Salesforce, Gainsight, Planhat, Looker/Power BI, and SQL.
• A solid foundation in analytical methods is appreciated.
• Experience with PLG (Product-Led Growth) and hybrid sales motions.
• MBA or similar advanced degree.

• *What We Offer**

• Competitive compensation package, including equity.
• Great work equipment, and home office allowance for those working in our fully remote locations.
• Health care benefits and leisure time insurance.
• Sports and well-being allowance.

• *Benefits May Vary Depending on Location**

• *Why Join arenaflex?**

At arenaflex, we're committed to creating a workplace where everyone feels valued and respected. We believe that a diverse workforce is a strong workforce, and we're dedicated to building an inclusive environment where everyone can thrive. If you're passionate about customer success and want to be part of a dynamic team, we encourage you to apply.

• *How to Apply**

If you're ready to take your career to the next level and join a team of innovators, please submit your application through our website. We can't wait to hear from you!

• *Equal Opportunities Employer**

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive workplace where everyone feels valued and respected. If you require any reasonable accommodations during the application or interview process, please don't hesitate to let us know.