Senior Customer Service Representative (Team Le...

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<p><strong>Senior Customer Service Representative</strong><br>Buckingham | Full-Time | £35,000-£45,000</p><p><strong>Join a Growing Family Business Making Safety Simple</strong></p><p>A well-established, family-run SME in the safety and workwear sector is seeking a <strong>Senior Customer Service Representative</strong> to play a key role in their customer support function. This is an excellent opportunity to join a company with a strong reputation for reliability and service, with a clear pathway into a Team Leader position as the business continues to grow.</p><p><strong>The Role</strong></p><p>This is an excellent opportunity for an experienced customer service professional ready to take the next step in their career. You will be a senior figure within the team—supporting day-to-day operations, handling more complex enquiries, and gradually taking on leadership responsibilities.</p><p>You will work closely with Operations and Purchasing, helping to improve processes and ensure a consistently high standard of customer experience.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a senior point of contact for customer queries and escalations </li><li>Support and mentor team members (2 1 on-shore and 2 off-shore) </li><li>Monitor daily workloads and assist in allocating tasks to meet service levels </li><li>Demonstrate and promote high standards of customer service </li><li>Collaborate with Operations and Purchasing to act on feedback and drive improvements </li></ul><ul><li>Take ownership of key processes including: </li><ul><li>Order processing </li><li>Returns </li><li>Quotations </li></ul><ul><li>Delivery escalations </li></ul></ul><p><strong><br>Development Opportunity</strong></p><p>This role is designed with progression in mind. As you develop, you will take on increasing responsibility for team leadership, with a structured pathway into a Customer Service Team Leader position.</p><p><strong>Requirements</strong></p><ul><li>A minimum of three years' experience in customer service </li><li>A confident communicator with a proactive, solutions-focused approach </li><li>Strong organisational skills and the ability to manage competing priorities </li><li>An interest in developing leadership and management capability </li><li>A strong sense of ownership for the customer experience and continuous improvement </li></ul><p><strong>Benefits</strong></p><ul><li>Salary of £35,000 - £45,000 per annum </li><li>Free daily lunches </li><li>Profit share bonus scheme </li><li>Health cover </li><li>Free EV charging points </li><li>An excellent working environment within a supportive and growing business </li></ul><p><strong>Why This Role Is Attractive</strong></p><ul><li>Be part of a close-knit, family-run business where your contribution is recognised </li><li>Clear opportunity for career progression into a leadership role </li><li>Work for a company with a strong reputation in safety and compliance </li><li>A collaborative environment where ideas are valued and implemented </li></ul><p>This is an excellent opportunity for a customer service professional looking to develop their career and move into a leadership role.</p><p>IND25</p>