**Senior Customer Programs Manager – Revolutionizing Mental Healthcare through Customer Advocacy and Lifecycle Marketing**

At arenaflex, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. We're a forward-thinking organization that believes in the power of innovative solutions and collaborative approaches to drive meaningful change. As a Senior Customer Programs Manager, you'll play a pivotal role in designing and leading high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management.

• *About arenaflex**

arenaflex is a pioneering organization that's dedicated to transforming the mental healthcare landscape. Our team is comprised of passionate individuals who share a common goal: to provide accessible, effective, and compassionate care to those who need it most. We're committed to fostering a culture of empathy, inclusivity, and innovation, and we're seeking like-minded professionals to join our mission.

• *Key Responsibilities**

As a Senior Customer Programs Manager at arenaflex, you'll be responsible for:

• Designing and leading high-impact customer programs that drive advocacy, lifecycle marketing, and internal change management
• Collaborating with cross-functional teams to develop and execute program strategies that meet business objectives
• Managing and operationalizing programs within Salesforce and Gainsight platforms
• Developing and maintaining relationships with key stakeholders, including customers, sales teams, and internal teams
• Analyzing program metrics and providing data-driven insights to inform future program development
• Identifying and implementing process improvements to enhance program efficiency and effectiveness
• Leading internal enablement or change management rollouts to ensure seamless adoption and implementation of new programs and initiatives

• *Essential Qualifications**

To succeed in this role, you'll need:

• 5+ years of experience in customer programs, customer marketing, or program/project management, ideally in a B2B SaaS environment
• Proven track record of managing cross-functional initiatives from strategy to execution
• Strong experience with Salesforce and Gainsight, with the ability to operationalize programs within these platforms
• Excellent communication skills with the ability to influence, align, and drive clarity across diverse stakeholders
• Highly organized and detail-oriented, with strong project management and prioritization skills
• Experience leading internal enablement or change management rollouts
• Proactive, collaborative, and resourceful, with the ability to thrive in fast-paced, high-growth environments

• *Preferred Qualifications**

While not required, the following qualifications would be beneficial:

• Experience working with Google Workspace (Docs, Sheets, Slides), project management platforms (e.g., Asana, Notion), and communication tools (e.g., Slack, Zoom)
• Familiarity with data analysis and reporting tools, such as Tableau or Power BI
• Experience with change management methodologies, such as ADKAR or Prosci
• Certification in program management, marketing, or a related field

• *Skills and Competencies**

To excel in this role, you'll need to possess:

• Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels
• Proven ability to work collaboratively in a fast-paced, dynamic environment
• Strong project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines
• Experience with change management and internal enablement, with the ability to drive adoption and implementation of new programs and initiatives

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to supporting the growth and development of our team members. As a Senior Customer Programs Manager, you'll have access to:

• Regular training and development opportunities, including workshops, webinars, and conferences
• Mentorship and coaching from experienced professionals in the field
• Opportunities for career advancement and professional growth within the organization
• A dynamic and supportive work environment that fosters collaboration, innovation, and creativity

• *Work Environment and Company Culture**

arenaflex is a forward-thinking organization that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive, empathetic, and supportive of all employees. Our team is comprised of passionate individuals who share a common goal: to provide accessible, effective, and compassionate care to those who need it most.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Health, Dental, Vision benefits
• Employer-sponsored 401(k) match of up to 2% for retirement planning
• Yearly allotment of no-cost visits to the arenaflex network of therapists, coaches, and medication management providers
• Competitive paid time off policies
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• Donation matching of up to $200 per year

• *Conclusion**

If you're a passionate and driven professional who's committed to revolutionizing mental healthcare, we want to hear from you. As a Senior Customer Programs Manager at arenaflex, you'll have the opportunity to design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. Join our team today and be part of a mission that's changing lives.