Selerix Case Builder and Service Specialist

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Selerix Case Builder and Service Specialist to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.

Responsibilities: Build and configure complex Selerix enrollment cases including multi-plan benefit  structures, eligibility rules, and enrollment workflows.

Configure benefit plans, rates, plan rules, and eligibility logic based on broker
and client requirements.

Implement advanced case structures including multiple divisions, classes, and plan variations.

Support Open Enrollment and mid-year implementations within the Selerix platform.

Test and validate builds to ensure accurate enrollment functionality and downstream data integrity.

Configure and support carrier connections and integrations where applicable.

Build and maintain payroll export files and data mappings.

Configure and troubleshoot data feeds and scheduled exports.

Validate file outputs and ensure alignment with carrier and payroll specifications.

Partner with internal and external stakeholders to troubleshoot connection issues and data discrepancies.

Configure and maintain custom reports and report schedules within Selerix.

Support internal and client reporting needs related to enrollment activity and benefit elections.

Assist with data validation, reconciliation, and audit processes.

Provide ongoing service support for existing Selerix clients and broker partners.

Troubleshoot platform issues related to plan configuration, eligibility logic, payroll files, and reporting.

Support change requests including plan updates, eligibility changes, and new benefit additions.

Work closely with internal implementation and service teams to ensure consistent processes and documentation

Qualifications: 3+ years of hands-on Selerix platform experience

Demonstrated experience building complex Selerix cases

Experience configuring payroll export files and integrations

Experience working with carrier connections and data feeds

Strong understanding of benefit plan configuration and enrollment workflows

Requires strong communication skills, with the ability to effectively interact with employees at all organizational levels as well as external brokers and clients

Selerix case configuration and troubleshooting

Payroll file configuration and data mapping

Report configuration and data validation

Strong attention to detail and testing discipline

Ability to analyze and resolve technical configuration issues

Experience supporting multiple clients or broker relationships

Knowledge of benefit administration processes and enrollment operations

Experience supporting Open Enrollment cycles

Familiarity with additional enrollment platforms (Employee Navigator, Ease, etc.)

Strong technical problem solving

Attention to detail and accuracy

Ability to manage multiple client cases simultaneously

Clear communication with brokers, clients, and internal teams

Process-oriented with a focus on data integrity

Benefits:
Company Paid Life Insurance, Long-Term and Short-Term Disability.

Medical, Dental, Vision and FSA/HSA plans.

401(k) with company match.

Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

Generous PTO.

An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.