Salesforce Business Analyst / Product Owner (Contract-to-Hire)

Role Overview
As a Salesforce Business Analyst / Product Owner, you will serve as the bridge between business stakeholders and technical teams. You will be responsible for defining product requirements, managing backlogs, coordinating stakeholders, supporting delivery execution, and ensuring solutions are properly documented and validated.

You will work closely with business users, project managers, developers, QA analysts, and leadership teams to deliver high-quality solutions that align with business goals and customer needs.
NOTE: We are only accepting applicants with Salesforce experience
Responsibilities
Gather, analyze, and document business requirements through stakeholder interviews, workshops, and discovery sessions
Translate business objectives into user stories, acceptance criteria, process flows, and functional requirements
Manage and prioritize the product backlog based on business value, dependencies, and delivery timelines
Facilitate backlog refinement, sprint planning, and requirements grooming sessions with development teams
Ensure requirements, dependencies, stakeholders, and testing plans are aligned before development begins
Coordinate with cross-functional teams to support project readiness and successful delivery
Serve as the primary liaison between business stakeholders and delivery teams
Communicate project status, risks, dependencies, and decisions to stakeholders and leadership
Support development teams by providing business context, requirement clarification, and decision-making assistance throughout implementation
Create and maintain project documentation, business process documentation, requirements artifacts, and decision logs
Track project progress, milestones, risks, and blockers while supporting delivery reporting activities
Define test scenarios and business validation criteria for new functionality and enhancements
Collaborate with QA teams to ensure requirements are properly mapped to test cases
Support User Acceptance Testing (UAT) planning, execution, and validation
Validate delivered solutions against documented requirements and acceptance criteria
Requirements
5+ years of experience as a Business Analyst, Product Owner, Technical Project Manager or similar role supporting software delivery initiatives
Experience working with Salesforce platforms, including Commerce Cloud, Sales Cloud, Service Cloud, Experience Cloud, or related Salesforce solutions
Strong experience gathering, documenting, and managing business and functional requirements
Proven ability to write detailed user stories, acceptance criteria, workflows, and process documentation
Experience managing product backlogs within Agile delivery environments
Familiarity with Agile methodologies, Scrum ceremonies, and software development lifecycles
Experience using Jira, Confluence, Azure DevOps, or similar project management and collaboration tools
Strong stakeholder management and communication skills
Ability to facilitate meetings, workshops, and requirements-gathering sessions
Excellent organizational skills with strong attention to detail
Strong analytical and problem-solving capabilities
Ability to manage multiple priorities in a fast-paced environment
Nice to Have
Salesforce certifications such as Salesforce Administrator, Business Analyst, or Product Owner-related credentials
Experience working in consulting, agency, or client-facing environments
Experience supporting eCommerce, digital experience, or customer-facing platforms
Scrum Product Owner (CSPO), Scrum Master, or Agile certifications
Experience supporting User Acceptance Testing (UAT) and release management processes
Remote Work
This position qualifies for remote work anywhere in the United States.