Salesforce Administrator job at Scale Computing in Austin, TX, Indianapolis, IN

Title: Salesforce Administrator

Location: Indianapolis, IN // Austin, TX

Job Type: Full-time

Department: Strategic Account Management

Job Description:

This is a full-time, hybrid position based in Austin, TX or Indianapolis, IN and requires on-site presence multiple days per week.

Who We Are

Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

Job Overview

Our Business Systems Team is looking to hire a general Salesforce Administrator in Indianapolis, IN or Austin, TX. The Administrator will support internal and external users on the Salesforce platform and other integrated systems. We believe best-ever experiences start from the inside out - so this means we're looking for an approachable, friendly team player.

Responsibilities

Manage incoming ticket requests from internal users
Provide real-time support for issues relating to Salesforce and other integrated systems
Assist with break/fix requests
Assist in system testing to ensure enhancements work properly
Handle ad hoc report & dashboard requests
Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives
Collaborate with internal teams to understand their needs and develop Salesforce solutions for them
Use tools such as DataLoader, Workbench, & Excel for data scrubbing, manipulation, and inserting new records
Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts
Leverage declarative tools to enhance system configurations while adhering to best practices

Requirements

Required Qualifications

2+ years of Salesforce experience + Salesforce Certified Platform Administrator certification, required
Bachelor's degree or equivalent work experience
Understands the Salesforce database structure & best practices
Takes initiative and delivers results with minimal supervision
Strong business acumen, technical aptitude, analytical skills, & attention to detail
An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person across roles and varying skill sets

Preferred Qualifications

Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot
Workflow & Automation Platforms: Zapier, Formstack, Jotform
Document & e-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign, Adobe Sign
Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development/debugging tools
Positive attitude and growth mindset

Perks of Scale Computing

Competitive Health Plan including Medical, Dental, Vision, STD, LTD, & Life Insurance options beginning on first of the month following date of hire
401(k), FSA, HSA
Casual dress code
Fully stocked kitchen
Vibrant and Inclusive Workplace Atmosphere
Paid company holidays
Discretionary time off policy
Flexible work environment and an opportunity to grow as we grow.

Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.