Sales Support Specialist (Temporary)

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.
Position Summary

Stella-Jones is a leading producer of pressure-treated wood products. We are currently seeking a Temporary Account Specialist to join our sales team. The Account Specialist manages assigned customer accounts by handling various pre- and post-sale functions to ensure the highest quality of customer service. The territory served covers Eastern Canada. This is a temporary, full-time position until September 25, 2026, with the possibility of contract renewal.

This is a 100% remote position. The successful candidate will work from their home office.

Key Responsibilities

Contribute to the development of sales forecasts and the establishment of objectives

Participate in inventory management, order processing, and related transactions for assigned clients and territories

Maintain a thorough knowledge of customer contractual and regulatory requirements

Verify and enter business transaction details into spreadsheets and databases

Investigate and resolve customer complaints and issues in a timely manner

Reconcile discrepancies and issues identified in reports

Enter customer and sales data into the processing system in accordance with company procedures

Review, balance, interpret, and correct computer reports, and submit them to management upon request

Support customers and staff members by answering questions regarding accounts, procedures, and services

Monitor yard inventories and manage Alliance client accountability as needed

Provide information to the planning department to ensure appropriate finished goods inventory levels are maintained and plan replenishments to meet customer needs

Review all quotes and orders for accuracy and timely submission

Monitor transactions to ensure compliance with company and industry procedures and regulations

Participate in the preparation and submission of Requests for Quotation (RFQ), Requests for Proposal (RFP), and formal bids and tenders as required

May be required to work overtime and/or weekends to provide coverage during storm-related responses

Actively participate in and contribute to the company's safety program

Perform other related duties as assigned

Qualifications

College diploma or a combination of relevant education and experience

Minimum of 2 years of related experience

Fluency English, spoken and written

Fluency in French is considered an asset

Advanced proficiency in Microsoft Office Suite

Strong organizational skills, proactive attitude, and exceptional attention to detail

Ability to manage multiple tasks simultaneously and work under pressure while meeting strict deadlines

Ability to work within a team and collaborate effectively across departments

Demonstrated ability to analyze Requests for Proposal (RFP) and identify business issues

Ability to make sound decisions with minimal supervision

Ability to build strong working relationships and a proven track record in customer service

Self-discipline and autonomy required to work effectively in a remote environment

Assets

Degree in Business

Experience serving utility sector clients such as Hydro-Québec and Bell Canada

Experience serving clients in Quebec and Atlantic Canada

Experience in the wood pole or industrial wood industry

Experience with SAP software

As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

Extended health and dental coverage

Life insurance and accidental death & dismemberment (AD&D)

Short-Term and Long-Term disability coverage

Competitive compensation

Annual Bonus Program

Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)

Company Share Purchase Program with 25% Company contribution match

Career advancement opportunities

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.