Sales Support Coordinator

Dawn Ranch is a premier event destination known for its scenic surroundings and exceptional service. The Sales Support Coordinator plays a central role in driving revenue and delivering a seamless client experience while supporting the sales team through efficient communication and contract preparation.

Responsibilities

• Serve as the primary point of contact for all inbound event and group inquiries, ensuring a strong first impression and high-quality client experience
• Deliver timely, polished, and professional responses to all prospect and client communications, maintaining strong response time standards
• Evaluate incoming inquiries and determine next steps, either responding directly or routing to the appropriate Sales Manager to support conversion and efficiency
• Utilize Event Temple CRM to create proposals, estimates, and contracts across weddings, social events, and corporate group business
• Maintain accurate and complete records of all client communications, booking details, and activity within the CRM
• Conduct regular audits to ensure data integrity, reporting accuracy, and consistency across all bookings
• Input and manage group rooming lists within StayNTouch PMS
• Support wedding rooming lists and subsidy tracking
• Update reservations and group details as changes occur
• Support outbound prospecting efforts using tools such as Apollo and Event Temple lost lead tracking
• Assist with client-facing outreach to generate new business opportunities and support pipeline growth
• Conduct property tours for prospective clients, delivering a polished and informative on-site experience
• Coordinate VIP reservations and tour-related logistics
• Track and manage group cutoff dates and key booking milestones
• Assist with reporting, survey tracking, and data collection to support sales performance and decision-making

Skills

• Proficiency in Microsoft Office Suite, with the ability to quickly learn CRM systems; Event Temple experience preferred
• Strong organizational skills with exceptional attention to detail and follow-through
• Excellent written and verbal communication skills, with a professional and polished approach
• Ability to manage multiple priorities and perform effectively in a fast-paced, deadline-driven environment
• Commitment to delivering a high level of service to clients, vendors, and internal teams
• Previous experience in sales coordination, hospitality, or a related field

Company Overview