Sales Operations Manager

This is a remote position.

EV.Careers is currently seeking a full-time Sales Operations Manager for one of our partners, a growing manufacturer and provider of electric vehicle (EV) charging solutions serving both NEVI and non-NEVI markets across the United States. In this position, you will play a critical role in supporting end-to-end commercial operations — managing sales processes, coordinating order fulfillment, overseeing accounts receivable, and serving as a key cross-functional liaison between U.S. sales teams, the global parent organization, and domestic manufacturing operations. This role is on-site, with no option to work remotely/from home. Travel may be required for customers, trade shows, and the domestic manufacturing site. Flexible working hours may be required to coordinate with international teams across time zones.

Responsibilities

• Oversee quote generation, sales order processing, proposal development, and the submission of customer-facing documentation
  


• Lead RFx response efforts (RFI / RFQ / RFP) and develop thorough, well-organized proposal packages
  


• Ensure CRM data integrity across pipeline management, revenue forecasting, and pricing frameworks
  


• Administer and document commercial terms, including Incoterms, payment schedules, and warranty conditions
  


• Partner with production, supply chain, logistics, and project management teams to align on manufacturing timelines and delivery targets
  


• Track order backlog, demand forecasts, and safety stock positions while generating regular status reports
  


• Proactively surface and mitigate operational risks — including scheduling shifts, inventory constraints, and site readiness — to keep deliveries on track
  


• Oversee the preparation and distribution of invoices and all customer-facing billing records
  


• Monitor AR aging buckets (30/60/90 days) and collaborate with Sales and Finance to drive timely collections
  


• Ensure adherence to contractual payment terms and flag emerging financial risks before they escalate
  


• Process credit memos, resolve billing discrepancies, and maintain accurate supporting financial documentation
  


• Build and maintain accounts receivable reports and executive-level dashboards
  


• Act as the primary operational bridge connecting U.S. Sales, global parent organization, manufacturing, finance, and customer support functions
  


• Manage compliance documentation requirements for government-funded programs, including NEVI and Buy America Build America (BABA)
  


• Develop and maintain recurring dashboards that reflect sales performance, order delivery status, AR health, and pipeline trends
  


• Mine operational data to uncover inefficiencies and drive continuous process improvements
  


• Stay current on EV market developments, competitive dynamics, and infrastructure funding programs
  


• Facilitate customer-facing communications, coordinate delivery updates, and support preparation for client meetings
  


• Maintain accurate records of warranty coverage and contractual commitments across the customer portfolio