Title

Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos
Job ID

*Location**

*Company**

*Summary**

Jolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations.

We offer various SaaS platforms hosted in the cloud and several mobile apps that work with these platforms.

We are looking for a technically-proficient and excellent communicator with a solid background in customer relations. This is an on-site role based in Austin, TX.

*Responsibilities
Give product demos for sales, product training, and initial setup
Handle inbound technical support calls and emails
Answer product-related technical questions
Fill out RFI / RFP when needed
File tickets as you discover issues with the products
Communicate effectively with customers via email, phone, and video calls
*Requirements
Exceptional presentation skills
Understand customer needs and present solutions that best solve their problems
Customer-driven with an adaptable and versatile approach to troubleshooting
History of consistently meeting (and often exceeding) goals and expectations
4+ years of experience in supporting SaaS products
Excellent communication and video presentation (Zoom) skills
Strong foundation in OS and Database/Server technology (Windows, Windows Mobile, MS SQL, Oracle, LDAP)
Strong references from previous managers/supervisors
*Job Benefits
Retirement fund contribution
Paid vacation
*Compensation

*Application Process**
Reply with your resume including education details in PDF or Word format to [email protected] with the subject “JOL-SLE-TX-032026”
Include your desired salary
Include 3-5 bulleted points listing your top strengths and measurable achievements (please be concise)

Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX)

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