Remote Weekend Client Intake Specialist at Senior Helpers - Petersen-Smith Parent

Posted 2026-06-26
Remote, USA Full-time Immediate Start

Remote Weekend Client Intake Specialist job at Senior Helpers - Petersen-Smith Parent. Montana.

Job Title:

Remote Weekend Client Intake Specialist
Location Requirement:
This is a remote position, but applicants must reside in South Carolina, North Carolina, or Ohio.
Schedule Requirement:
This is a weekend-only position.

About the Role:

    We’re looking for a proactive and driven Client Intake Specialist to join our team on weekends. In this remote, weekends-only role, you’ll be the first point of contact for prospective clients seeking in-home care services. You’ll manage a high volume of inbound leads, guide them through the intake process, and help set the stage for our care team to take the next steps.Key Responsibilities Lead Management
  • Make 50-60 outbound follow-up calls per day to leads from platforms such as A Place for Mom and
  • Manage relationships with prospects through consistent follow-up, even over long lead cycles (up to 12 months)
  • Follow up on weekend social media inquiries and geofenced ad responses
    • Appointment Setting
  • Pre-qualify leads during intake calls to determine service eligibility
  • Schedule assessments for qualified leads and maintain accuracy in scheduling
    • CRM & Administrative Support
  • Accurately update Well Sky and Hub Spot with lead status, call notes, and appointment details
  • Collaborate with weekday team to ensure seamless handoff and ongoing follow-up
  • Handle rescheduling, cancellations, and urgent weekend inquiries promptly
    • Skills & Qualifications
  • Strong phone-based sales or client intake experience
  • Comfortable managing 50-60 calls per day
  • Prior experience in home care, healthcare intake, or lead generation preferred
  • Familiarity with Hub Spot or similar CRM systems (training provided)
  • Basic understanding of social media platforms and lead handling
  • Must be available and reliable on weekends (Saturday & Sunday only)
    • Tools You’ll Use
  • CRM Systems:
    • Well Sky, Hub Spot
  • Communication:
    • Microsoft Teams, Clarity (phone system)
  • Email:
    • Microsoft OutlookIdeal Candidate Traits
  • Detail-oriented and highly organized
  • Friendly, confident communicator with a customer-first mindset
  • Comfortable handling objections and guiding client conversations
  • Self-motivated and able to work independently during weekend shifts
    • Performance Expectations
  • Daily Calls: 50-60
  • Assessments Booked: 15-20 per weekend
  • Lead Response Time:
    • Respond to hot leads within 15 minutes
  • CRM Accuracy:
    • Consistently updated with correct and timely dataFirst 90 Days Goals
  • Complete training in Well Sky and Hub Spot
  • Develop a strong process for weekend lead follow-up and appointment scheduling
  • Fully integrate into the intake team with reliable weekend performance
  • Ensure timely communication with the weekday sales and intake teams

This is a great opportunity for someone seeking consistent weekend remote work while making a meaningful impact by supporting families in need of home care services. If you're organized, energetic, and love connecting with people—we'd love to meet you.
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