[Remote] Website Account Specialist

Note: The job is a remote job and is open to candidates in USA. Leap Tools is a rapidly growing tech company focused on providing advanced solutions for the interior décor industry. The Website Account Specialist will work directly with customers to help them create websites through a CMS platform, provide tailored recommendations, and support clients with training and consultations.

Responsibilities

• Work directly with customers to help them create stunning websites through our CMS platform
• Become a go-to resource for customers, making tailored recommendations to help them unlock their full digital potential
• Become a Roomvo product expert, confidently walking customers through our various tools that support their day-to-day operations
• Help guide our product roadmap based on insights uncovered during hundreds of customer conversations
• Help create processes that improve efficiencies across our web team, both internally and externally
• Help drive new business by delivering custom demos and strategic consultations to a wide range of accounts—often supporting 100–150 clients throughout your tenure
• Leverage your customer-facing experience—whether from retail, hospitality, or tech—to build trust and drive meaningful results
• Engage regularly with clients via email and phone, providing hands-on training for new features and platform updates
• Represent Roomvo at select tradeshows and industry events throughout the year—an optional but encouraged opportunity to connect with new and existing clients face-to-face

Skills

• Work directly with customers to help them create stunning websites through our CMS platform
• Become a go-to resource for customers, making tailored recommendations to help them unlock their full digital potential
• Become a Roomvo product expert, confidently walking customers through our various tools that support their day-to-day operations
• Help guide our product roadmap based on insights uncovered during hundreds of customer conversations
• Help create processes that improve efficiencies across our web team, both internally and externally
• Help drive new business by delivering custom demos and strategic consultations to a wide range of accounts—often supporting 100–150 clients throughout your tenure
• Leverage your customer-facing experience—whether from retail, hospitality, or tech—to build trust and drive meaningful results
• Engage regularly with clients via email and phone, providing hands-on training for new features and platform updates
• Represent Roomvo at select tradeshows and industry events throughout the year—an optional but encouraged opportunity to connect with new and existing clients face-to-face
• Relationship-driven—building trust and maintaining strong client connections is central to your approach
• Critical thinker with a knack for creative problem-solving
• Strong sense of leadership, who takes pride in finding solutions and owning initiatives
• Strong written and verbal communicator, comfortable engaging with both customers and internal teams
• Able to manage multiple projects at once while staying organized and responsive
• Comfortable working autonomously, but quick to support teammates with feedback, collaboration, or guidance to help the whole team thrive
• Familiarity with tools like Google Sheets or Excel is a bonus, especially when troubleshooting more complex issues
• Past experience working cross-functionally with teams like dev, marketing, or customer success is a major advantage
• Basic understanding of SEO best practices
• Experience with web-building platforms of any kind (e.g.; Squarespace, Wix, Wordpress)
• Experience with GitLab or Salesforce is a plus—while we provide training, any prior exposure is helpful
• Experience with domain transfers is a plus—while we provide training, any prior exposure is helpful
• Bonus points for design skills (Photoshop, Figma)

Benefits

• Work-from-home stipend
• Parental leave program
• Your birthday (and our company's birthday) is a day off!

Company Overview