[Remote] U/W Liaison I

Note: The job is a remote job and is open to candidates in USA. Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers since 1960. The UW Liaison I is responsible for supporting Sales and Operations by identifying products that meet borrower needs, assisting with loan structuring, providing training, and acting as a point of contact for underwriting support.

Responsibilities

• Provide customer service to Retail and Correspondent origination staff related to general product questions, resolving inquiries related to pricing, eligibility, lock policy, and loan scenarios
• Maintain a strong working knowledge of company product and processes
• Assist Loan Officers in identifying specific products that best fit individual borrower needs
• Serve as feedback conduit from field to headquarters regarding strengths and weaknesses of existing product offerings and processes; identify areas of improvement, recommend solutions, etc
• Partners with Regional VP, Regional Operations Manager, Operation Center staff and Corporate departments in educating the field on new product offerings and enhancements; help manage new product/product change roll out announcements and other internal communications related to area of expertise
• Partners with Regional VP, Regional and District Operations Manager, Operation Center staff and Corporate departments in providing initial and ongoing product training to field staff; collaborate with training department, helping identify training needs and providing applicable solutions
• Present and promote webinars related to products as needed
• Provides guidance to Loan Officers, LOAs, Loan Processors in the branches with selecting the best product and loan structuring for their customer
• Read and respond to UW Help questions received via email on moderate to high complexity inquiries
• Perform as main point of contact to assist Underwriters with incoming phone calls, status and communicate any relevant informant with branch personnel
• Prepare self-employed income calculations using LoanBeam. Be SME for LoanBeam
• Offer guidance to sales on all jumbo products. Be SME for jumbo products
• Perform other duties as assigned

Skills

• Bachelors Degree directly related to the position or equivalent, required
• Expert-level understanding of the intricacies of mortgage product guidelines and process
• Passionate about delivering excellence in customer service
• Excellent verbal and written communication abilities
• Ability to act as a team player, eliminating silos and effectively working with others
• Strong critical thinking skills with an eye for strengthening and/or improving processes
• Excellent verbal and written communication skills required
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
• Commitment to company values
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Company Overview