[Remote] Temporary 4-6 month contract: Collections Team Member II, Full-Time, Remote (MA, NH only)

Note: The job is a remote job and is open to candidates in USA. Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. They are seeking a Collections Team Member II to manage delinquent accounts, assist members in restoring their standing, and maintain the financial soundness of the Credit Union.

Responsibilities

• Contact all members with delinquent accounts that are more than 60 days past due
• Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management
• Assist members in restoring their good standing status with the Credit Union
• Maintain the financial soundness of the Credit Union, as well as contributing to the department's ongoing effort to manage the asset quality by achieving the lowest possible delinquency and charge-off ratios
• Exercising appropriate phone etiquette, answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls
• Review and document status of accounts and initiate telephone contact on delinquent loans
• Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected
• Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Utilize Collections system to document accurately
• Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member
• Establish and monitor payment plans whenever possible
• Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements
• Pull Credit Bureau reports when necessary
• Achieve assigned goals monthly
• Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions
• Follow detailed and standardized procedures in performing routine collection operations and perform a variety of support duties related to the collection function
• Make recommendations on ways to improve work processes within Collections
• Assist the Front End area with incoming calls in time of high call volume
• Perform other job-related duties as assigned by Managers(s)

Skills

• High School graduate or equivalent required
• Excellent telephone and communication skills required
• Excellent written and verbal communication skills
• Experience successfully utilizing various computer programs including MS Office
• Candidate must reside in Massachusetts, New Hampshire, Rhode Island, or Connecticut
• Previous experience in a call center and/or financial institution preferred
• Minimum of 1 year of recent and progressive experience in consumer or mortgage collections in a financial institution with 2-3 years preferred
• Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws

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