[Remote] Technical Support Operator - Remote

Note: The job is a remote job and is open to candidates in USA. KnownHost is a web hosting company dedicated to providing exceptional customer service. They are seeking a Technical Support Operator to assist customers via a 24/7 helpdesk, troubleshoot various web hosting issues, and ensure customer satisfaction.

Responsibilities

• Provide customers support via our 24/7 helpdesk
• Troubleshooting email delivery issues
• Troubleshooting cPanel, Plesk, and DirectAdmin related issues
• Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues
• Ensuring customer satisfaction

Skills

• Must be customer-focused, and willing to do whatever it takes to resolve customer issues
• Excellent written English
• Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols
• Must be able to work under pressure when bad stuff happens and get the job done
• Multi-tasking is a must
• Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information
• Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required
• MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or 'SHOW PROCESSLIST'
• Knowledge of PHP, Python, Perl, and Ruby on Rail a bonus
• Working Knowledge of Iptables firewalls (CSF, APF, etc.)
• Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc

Benefits

• Comprehensive health, dental, and vision insurance plans (US only)
• Flexible scheduling, & paid vacation benefits.
• A variety of other perks and benefits

Company Overview