[Remote] Technical Support Engineer - Cloud Security Start Up Vendor

Note: The job is a remote job and is open to candidates in USA. StealthWatch is partnering with an innovative cloud security start-up that is looking to hire its first Technical Support Engineer in the US. This role involves providing technical support for enterprise customers, troubleshooting complex issues in cloud-native environments, and collaborating with engineering and product teams to enhance the support experience.

Responsibilities

• Providing technical support and troubleshooting for enterprise customers
• Investigating and resolving issues within cloud and Kubernetes environments
• Working cross-functionally with Engineering and Product teams to identify and address product issues
• Managing escalations and communicating effectively with both technical and non-technical stakeholders
• Developing knowledge base content and support documentation
• Helping establish and improve support processes as the business grows

Skills

• Previous experience in a Technical Support Engineer, Support Engineer, Site Reliability, or similar customer-facing technical role
• Strong hands-on experience with Kubernetes
• Solid understanding of cloud platforms such as AWS, Azure, or GCP
• Experience troubleshooting within cloud-native environments
• Excellent problem-solving and communication skills
• Comfortable working in a fast-paced start-up environment

Benefits

• Benefits
• Equity

Company Overview