[Remote] Technical Support Engineer

Note: The job is a remote job and is open to candidates in USA. Hamilton Motor Company is a leading disrupter in the automotive infotainment technology space on a mission to provide drivers with a seamless, high-tech experience. They are seeking a Technical Support Engineer to assist customers with product installation and troubleshooting, while gathering feedback for product improvements.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner
• Diagnose, troubleshoot, and document customer issues in detail
• Provide technical guidance for installation and configuration of our products
• Support both individual customers and professional auto shops
• Use our Shopify-based platform to update customer records and input order details
• Completely memorize and understand all Hamilton Motor Company products and specifications

Skills

• Demonstrable technical skills either via an engineering/math major, relevant job experience, or significant personal projects
• Strong problem-solving skills with proven ability to handle both hardware and software issues
• Excellent communication skills with 100% English fluency
• Reliable high-speed internet connection, laptop, and mobile phone
• Familiarity with automotive systems and comfort with diagnosing software issues
• Eagerness to learn our product line inside and out (comprehensive training provided)
• Humility and empathy, even under pressure

Benefits

• Access to company-subsidized health insurance.
• 401(k) with 3.5% company match

Company Overview