[Remote] Support Specialist, Digital Transformation - Remote

Note: The job is a remote job and is open to candidates in USA. Therap Services, the national leader in online electronic health records and documentation for people with developmental disabilities, is seeking a Support Specialist for their Digital Transformation team. The role involves creating and developing engaging e-learning and training content using AI technologies, with a focus on enhancing the learning experience.

Responsibilities

• Leverage generative AI tools to draft, refine, and produce e-learning and training content, including scripts, video storyboards, and voice-over narration
• Utilize AI-powered video and voice generation software, alongside traditional authoring tools, to create interactive and engaging multimedia content
• Work with subject matter experts (SMEs) to gather core information, using AI to synthesize inputs and rapidly generate initial content drafts for SME review and validation
• Critically review, edit, and fact-check all AI-generated content to ensure accuracy, clarity, and consistency with brand standards and tone
• Collaborate with other team members to ensure that content is consistent with brand standards
• Ensure that content meets all quality standards
• Track and analyze e-learning and training metrics to measure effectiveness
• Work on special projects as needed

Skills

• Strong foundation in e-learning and training
• Exceptional communication skills
• Passion for exploring and implementing AI tools to enhance the learning experience
• Leverage generative AI tools to draft, refine, and produce e-learning and training content, including scripts, video storyboards, and voice-over narration
• Utilize AI-powered video and voice generation software, alongside traditional authoring tools, to create interactive and engaging multimedia content
• Work with subject matter experts (SMEs) to gather core information, using AI to synthesize inputs and rapidly generate initial content drafts for SME review and validation
• Critically review, edit, and fact-check all AI-generated content to ensure accuracy, clarity, and consistency with brand standards and tone
• Collaborate with other team members to ensure that content is consistent with brand standards
• Ensure that content meets all quality standards
• Track and analyze e-learning and training metrics to measure effectiveness
• Work on special projects as needed
• Bachelor's degree, preferred
• Exposure to or experience in the human services field
• Strong writing, editing, and communication skills, with specific experience in prompt engineering and refining AI-generated text
• Strong computer skills with direct experience or a demonstrated ability to quickly learn AI content creation platforms for video, voice, and text generation
• Self-motivated with the ability to work independently and as part of a team
• Excellent organizational and time management skills

Company Overview