[Remote] Software Onboarding & Support Specialist

Note: The job is a remote job and is open to candidates in USA. Vision Government Solutions, Inc. is seeking a Software Onboarding & Support Specialist who enjoys helping people succeed and thrives in a client-facing environment. This role focuses on training, onboarding, and providing support to clients as they learn to use the company's software confidently.

Responsibilities

• Lead virtual and in-person training sessions for new and existing clients
• Guide clients through onboarding, helping them understand system setup and workflows
• Create a positive, engaging training experience that builds client confidence
• Develop and maintain training materials, guides, and resources
• Represent DataScout at client meetings, conferences, and events
• Respond to client questions and provide timely, thoughtful support
• Help users work through challenges and better understand system functionality
• Document client interactions and track activity in internal systems
• Identify common questions or trends and help improve training and onboarding processes
• Work closely with internal teams to improve the overall client experience
• Assist with testing new features and providing user-focused feedback
• Support other team initiatives as needed

Skills

• Strong communication skills - both written and verbal
• Confidence leading meetings, trainings, or presentations
• Highly organized and detail-oriented
• Ability to manage multiple priorities in a fast-paced environment
• A natural problem-solver who enjoys helping others
• Experience in training, onboarding, teaching, or customer-facing roles preferred
• Experience supporting clients or users in a professional setting
• Ability to quickly learn new software and explain it clearly to others
• Self-motivated and dependable
• Comfortable working independently in a remote environment
• Positive attitude with a willingness to learn and adapt
• Familiarity with GIS, mapping, or property data
• Experience working with local government or public sector clients

Benefits

• Paid Time Off (PTO)
• Benefits including health, dental, and vision insurance
• Company-paid life insurance and long-term disability
• 401(k) with company match

Company Overview