[Remote] Service Representative

Note: The job is a remote job and is open to candidates in USA. John Deere is a company focused on addressing the challenges of a growing world by investing in people and technology. The Service Representative role involves handling customer inquiries about finance products, documenting interactions, and providing solutions to ensure high service levels.

Responsibilities

• Researching and resolving inquiries received via inbound calls from customers and channel partners on a variety of finance products to achieve service level
• Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution
• Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners
• Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents
• Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing
• Track trends and identify streamlined processes for customer, channel, and product concerns and inform/provide feedback to appropriate departments or units

Skills

• Experience working in a call queue environment
• Experience using multiple computer resources to independently gather appropriate information, research, and resolve customer issues
• Strong attention to detail, with experience adjusting to shifting priorities and continuous change in a fast-paced work environment
• Experience with technical online troubleshooting, such as registering, logging in, navigating customer accounts, etc
• Experience working in a team environment (remote or on-site), with the ability to communicate effectively and manage personal accountability to complete work
• A growth mindset, with the ability to learn new information and computer systems/programs quickly
• When working remote, a private in-home workspace and personal ethernet cord are required, along with stable, high-speed internet
• Bachelor's Degree or equivalent related work experience
• Customer service experience in a financial environment
• Experience being proactive on customer calls to educate and/or offer solutions
• Experience with Agriculture, Consumer, or Construction/Forestry products and services
• Experience identifying a work process/procedure to improve and being part of the implementation

Benefits

• Flexible work arrangements
• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

Company Overview