[Remote] Seasonal Customer Love Associate - (Remote - TX based)

Note: The job is a remote job and is open to candidates in USA. Reformation is a sustainable fashion company on a mission to bring eco-friendly clothing to everyone. They are seeking a Seasonal Customer Love Associate to provide exceptional customer service, build long-term client relationships, and efficiently process customer orders while gaining exposure to various business aspects.

Responsibilities

• Provide consistently magical customer service across all customer service channels
• Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
• Consistently meet and exceed performance goals
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
• Get to know the ins and outs of all aspects of the business and gain exposure to different teams

Skills

• Provide consistently magical customer service across all customer service channels
• Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
• Consistently meet and exceed performance goals
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
• Get to know the ins and outs of all aspects of the business and gain exposure to different teams
• Smart, incredibly organized, and driven towards excellence
• Passionate about Reformation's mission and products
• An incredibly friendly person who loves interacting with people and never loses their cool
• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
• Positive and willing to take on any task, big or small
• Strong communication skills across all customer service channels, including email, text, and chat
• Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
• Flexible and able to work in a constantly changing environment
• Productive, focused work style to successfully meet case volume expectations
• Availability for both part-time and full-time roles with flexible schedules, including evenings, weekends, and holidays
• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suite

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits to help support your travel to and from work
• Competitive paid time off policies including vacation, sick leave, and company holidays
• Retirement planning support for eligible employees
• Access to fertility care support through Carrot
• Up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Donate to community efforts on a yearly basis
• Clothing discount
• Culture events (like our annual Ref Values week and Volunteer Time Off)

Company Overview