[Remote] Salesforce Support Operations Administrator II

Note: The job is a remote job and is open to candidates in USA. Kapitus is one of the most reliable and respected names in small business financing, and they are seeking a Salesforce Support Operations Administrator II to ensure the stability, security, and scalability of their Salesforce ecosystem. This role involves day-to-day Salesforce administration, managing data integrity, and collaborating across departments to align Salesforce with evolving business needs.

Responsibilities
• Perform day-to-day- Salesforce administration, including user setup, profiles, permissions, roles, workflows, validation rules, automation (Flows), and other configurations to streamline operations
• Execute Salesforce deployments using Gearset and Salesforce Change Sets to maintain consistent, compliant release cycles
• Evaluate, implement, and maintain Gearset deployments and third-party integrations
• Manage data imports, migrations, and bulk updates, ensuring high levels of data accuracy and integrity
• Conduct recurring data audits and cleanup activities to ensure ongoing database health
• Establish and enforce data entry standards, deduplication processes, and governance practices
• Create and manage custom objects, fields, page layouts, and configurations to support new business functionality
• Collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and ensure system stability
• Maintain Salesforce platform updates, security standards, release features, and industry best practices
• Maintain accurate system documentation and create training materials for end users
• Cloud architecture experience in AWS environment and container-based deployments using AWS CodePipeline and CloudFormation
• Experience with various AWS services like ECS, S3, Lambda, and Route53

Skills
• Minimum three (5) years of service desk or technical support experience
• Minimum 3 years of experience in a financial services environment
• Minimum 1 year of experience with Gearset and Salesforce deployment processes
• Experience with Git/version control systems to support structured deployment processes
• Prior system administration or software configuration experience required
• Strong verbal and written communication skills
• Proven proficiency in troubleshooting, root-cause analysis, and problem-solving
• Demonstrated commitment to continuing education in software systems and technology
• Ability to adapt quickly to new tools, technologies, and changing business environments
• Strong analytical skills and attention to detail
• Experience working with AWS or Azure cloud environments
• AWS Certified SysOps/Developer/Architect Administrator and/or AWS Cloud Practitioner
• Salesforce Administrator (ADM-201) or Advanced Administrator
• Gearset Fundamentals

Benefits
• Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
• 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
• Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees.
• Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
• Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
• LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness.
• Additional benefits include:Pet and car insurance discounts.
• Financial services such as LegalShield.
• Relaxation and stress management tools, including a fully covered annual subscription to The Calm App.
• Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
• Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.
• Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
• Paid Time Off and Sick Time
• Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.

Company Overview
• Kapitus is a business loan provider dedicated to helping small and medium-sized businesses in their growth. It was founded in 2006, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://kapitus.com/.

Company H1B Sponsorship
• Kapitus has a track record of offering H1B sponsorships, with 3 in 2024, 4 in 2023, 2 in 2022, 2 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.