[Remote] Sales Support Specialist

Note: The job is a remote job and is open to candidates in USA. Advanced Wireless Communications (AWC) specializes in communication solutions that help industries work smarter, faster, and safer. They are seeking a Sales Support Specialist to provide excellent customer service, manage order processing, and support the sales team in a collaborative in-office environment.

Responsibilities

• Answer incoming calls and customer emails, providing timely and courteous service
• Enter and process customer orders accurately in the order management system
• Track order status and proactively communicate updates or delays to customers
• Maintain detailed and up-to-date customer records in the CRM
• Coordinate with internal departments to resolve issues related to orders, delivery, or billing
• Generate reports and assist with administrative tasks to support the sales team
• Stay informed on AWC’s product offerings
• Assist with special projects and other duties as assigned

Skills

• High school diploma or GED
• 0–2 years of experience in a customer service, sales support, or administrative role
• Professional verbal and written communication skills
• Detail-oriented with strong data entry and multitasking ability
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Ability to work full-time in a collaborative in-office environment
• Experience in telecommunications or technology sectors
• Familiarity with ERP or CRM systems
• Understanding of order fulfillment or customer billing processes

Benefits

• Health insurance: Medical, dental, and vision plans
• Retirement: 401(k) with company match
• Paid time off: Vacation and paid holidays
• Life insurance: Company-paid life insurance and short and long term disability
• Time Off: 13 days of PTO accrued annually in the first year and 8 paid holidays

Company Overview