[Remote] Revenue Services Representative for Midwest Accounts Receivables

Note: The job is a remote job and is open to candidates in USA. Duke Energy Corporation is dedicated to making a difference in people's lives and offers a friendly work environment with opportunities for growth. They are seeking a Revenue Services Representative to manage billing, process customer payments, and handle receivables for their customers.

Responsibilities

• Timely and accurately billing, processing customer payments, and receivables management for the Company’s customers
• Responds to and resolves internal and external customer requests, inquiries, and complaints
• Coordinates with other groups/departments to resolve issues to meet customer expectations
• Uses computerized systems for tracking, information gathering, data corrections/workfiles and/or troubleshooting
• May answer inquiries and resolve problems
• Requires knowledge of the organization, products, and/or services
• May respond to internal or external customer inquiries
• Requires ability to navigate computerized data entry systems or other relevant applications
• Analyzes all available data and resources to take action and correct or resolve routine situations
• Accepts and resolves routine issues from other sources
• Performing similar or lesser skilled work

Skills

• At least one year of Customer Service experience
• High School Education or Equivalent
• Ability to adapt well to process and Technology changes
• Multi-task oriented with the ability to work efficiently in stressful situations
• Ability to actively listen while entering detailed customer information
• Demonstrates effective communication skills (both oral and written)
• Interacts well with both internal and external customers
• Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction
• Ability to read instructions/documents and comprehend the context then execute the details
• Demonstrate problem solving skills
• Maintain composure in demanding and difficult situations
• Ability to use good time management skills to fulfill tasks
• Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.)
• Ability to work together as a team and support Revenue Services initiatives

Benefits

• Opportunities for growth and development
• Recognition for your work
• Competitive pay and benefits

Company Overview