[Remote] Renewals Specialist

Note: The job is a remote job and is open to candidates in USA. Abnormal AI is a company focused on customer satisfaction and revenue growth, and they are seeking a Renewals Specialist. This role involves managing the full renewal lifecycle, ensuring timely contract renewals, and identifying upsell opportunities to enhance account value.

Responsibilities

• Manage the end-to-end renewal process for assigned accounts or territories
• Partner with Customer Success and Account Management to maintain high customer satisfaction
• Track renewal milestones, follow up on key dates, and ensure timely execution
• Support contract negotiations, aligning terms with customer and business needs
• Identify and pursue upsell opportunities (e.g., licensing true-ups) to grow account value
• Flag and escalate renewal risks as needed
• Contribute to accurate forecasting and reporting
• Use data and insights to support value-driven customer conversations
• Collaborate with channel teams to ensure a smooth partner experience

Skills

• 1–2 years of experience in Renewals, Customer Success, Sales Support, or related SaaS role
• Understanding of customer relationship management and SaaS sales processes
• Basic negotiation, upsell, and objection-handling skills with a growth mindset
• Strong communication, organization, and follow-up skills
• Proficiency in CRM systems (e.g., Salesforce); Gainsight experience a plus
• Awareness of customer lifecycle stages and early renewal risk indicators
• Familiarity with Abnormal's products and services, with the ability to support forecasting and reporting

Benefits

• Bonus or incentive compensation
• Equity
• Comprehensive benefits package

Company Overview