[Remote] Remote Customer Service Associate - Start Your Career Here

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Associate to manage inbound and outbound calls, maintain data entry standards, and collaborate with diverse clients to meet their needs effectively.

Responsibilities

• Manage inbound and outbound calls while ensuring accuracy and quality
• Maintain meticulous data entry standards for all interactions
• Meet and exceed performance metrics to unlock advancement opportunities
• Utilize a seamless digital setup to provide top-tier service
• Collaborate with diverse clients to address their needs effectively

Skills

• Must have Windows 11 operating system
• Minimum of 16 GB RAM on a desktop or laptop (no Chromebooks or Macs)
• Dedicated hardwired internet connection is mandatory
• Dual monitors and a noise-canceling USB headset are required
• Must reside in the U.S. (state exclusions apply)
• Previous experience in customer service or related fields
• Strong technical skills and familiarity with digital communication tools
• Proven ability to work independently in a remote setting
• Excellent verbal communication skills and a professional demeanor
• Ability to adapt to varying client needs and performance metrics

Benefits

• Opportunity for rapid advancement based on performance metrics
• Flexible self-scheduling, allowing for evenings and weekends
• Remote work environment with a focus on high standards
• Work with diverse clients, enhancing your professional experience

Company Overview