[Remote] Remote Customer Advocate

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is seeking passionate and dedicated Customer Advocates to join our Customer Service Division. As a Customer Advocate, you will be the primary point of contact for individuals, guiding them through their healthcare needs with empathy and professionalism.

Responsibilities

• Guide individuals through their healthcare needs with empathy, accuracy, and professionalism
• Navigate PCPs and medications
• Coordinate appointments and benefits

Skills

• High School Diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations or a related field
• Proficiency in using multiple web-based platforms and tools
• Strong attention to detail and organizational skills
• Excellent active listening and problem-solving skills
• Ability to manage multiple systems and tasks efficiently while maintaining a professional and empathetic tone
• Genuine passion for improving the lives of others
• Background in healthcare, insurance, social work, or behavioral health
• Familiarity with medical terminology and health benefit plans
• Proven success in a customer service environment, especially in complex, high-volume settings

Benefits

• Medical
• Dental
• Vision
• Competitive Salary
• Paid Time Off

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